Field Engineer

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• May perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

Field Service Technician II

• Install diagnostic systems and complete preventive maintenance and corrective repairs
• Diagnose technical problems across complex instruments, document resolutions, and close service calls within defined timelines
• Manage customer issues from resolution through escalation and build customer relationships
• Plan and prioritize service visits, maintain inventory, support on-call rotation and after-hours coverage
• Travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines and maintain audit documentation
• Collaborate with cross-functional teams and mentor Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets for assigned accounts
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

Field Service Engineer II

• Install, maintain, and repair diagnostic instruments
• Perform preventive maintenance and corrective repairs
• Diagnose technical problems across complex instruments
• Document resolutions and close service calls within defined timelines
• Manage customer issues through resolution or escalation
• Build customer relationships through proactive communication
• Plan and prioritize service visits
• Maintain accurate inventory
• Support on-call rotation, after-hours coverage, and travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain documentation for audits
• Collaborate with cross-functional teams
• Provide guidance to other Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets
• Use remote support tools to maximize instrument uptime

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job
• Safely operate lift trucks
• Provide field service support to customers

Field Service Technician

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job
• Provide field service to customers using a company vehicle

Mechanic – Field Service Technician

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Provide maintenance and repair services in the field
• Train staff on using equipment
• Train customers on using equipment
• Provide hands-on support and customer-focused solutions
• Travel frequently to customer sites
• Support Benco Dental's mission to drive dentistry forward

Field Service Technician – Installation

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products
• Perform scheduled and requested cash replenishment and coin removal
• Partner with the territory dispatcher to execute dispatch requests
• Complete tasks assigned by supervisors or Cash Depot staff
• Communicate inventory and support requests accurately and promptly
• Complete administrative paperwork accurately and promptly
• Maintain department metrics for efficiency, safety, first-time fix rate, and other customer-focused measures
• Assist and train other technicians, including ride-along training
• Follow all security procedures and policies
• Maintain a professional personal and vehicle image
• Maintain required inventory standards
• Attend training in Wisconsin and maintain technical competencies in ATM and Air products
• Identify and recommend efficiency improvements
• Work independently with minimal supervision while operating as a team player
• Travel within an assigned territory and operate at customer locations, estimated at 50% of the shift