Field Engineer

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products
• Perform scheduled and requested cash replenishment and coin removal
• Partner with the territory dispatcher to execute dispatch requests
• Complete tasks assigned by supervisors or Cash Depot staff
• Communicate inventory and support requests to complete scheduled tasks accurately and timely
• Complete administrative paperwork and reports
• Maintain department metrics for efficiency, safety, first-time fix rate, and other customer-focused measures
• Assist other technicians and provide ride-along or other training as needed
• Follow all security procedures and policies
• Maintain professional personal and vehicle image and required inventory standards
• Attend requested training in Wisconsin and maintain ATM and Air Products technical competencies
• Identify and recommend efficiency improvements
• Work independently with minimal supervision and operate as a team player
• Work in a traveling van and at customer locations, estimated at 50% of the shift
• Use lifting equipment, hand tools, an iPad, and a cell phone

• Perform electrical testing, maintenance, and repair services on electrical distribution systems and equipment
• Travel to industrial and commercial customer sites to inspect, test, troubleshoot, perform start-up, and collect data on low-, medium-, and high-voltage electrical systems from 480 Volt to 600 kV
• Perform instrument transformer tests
• Perform power transformer testing using Doble, TTR, insulation resistance, and related methods
• Test electro-mechanical and solid-state relays
• Perform cable testing using Tan Delta, Power Factor, VLF, and DC Hipot
• Troubleshoot automatic transfer switches
• Test low-, medium-, and high-voltage switchgear and circuit breakers
• Perform moderately complex relay calibration and power metering
• Rotate emergency on-call duty and respond to customer emergencies in a timely manner
• Work with a team of professionals to complete work safely, efficiently, and to high quality standards

• Direct the efforts of the Field Engineer team to deliver technical assistance for sales account teams, development, engineering, product management, and tribal casino customers
• Coordinate Field Engineer group activities supporting client-facing units, product development, technical staff, product administration, and tribal casino customers
• Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives
• Collaborate with departmental management and partners to achieve business goals
• Communicate expectations and provide mentorship to team members
• Ensure accurate documentation and timely reporting of project and process responsibilities
• Conduct corrective training and counseling to maintain compliance with company policies
• Lead research, design, and development phases, ensuring projects are completed on time and within budget
• Develop proposals, statements of work, designs, plans, and schedules
• Schedule and conduct technical and clerical training for new-hire Field Engineers
• Coordinate interviews for potential Field Engineer candidates
• Supervise work schedules and ensure compliance with local, state, and federal tribal gaming regulations
• Perform routine audits and inspections of Aristocrat equipment in customer server rooms

Field Engineering Supervisor

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Work Friday–Monday, 4x10s, first shift from 5:00 AM to 3:30 PM

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job
• Provide local customer support for material handling equipment and related services