Field Engineer

• Install, configure, and commission assigned systems and equipment at customer sites
• Perform routine and preventive maintenance to ensure system reliability and performance
• Diagnose and troubleshoot hardware and software issues on-site to minimize downtime
• Provide technical support and training to customers/end-users
• Document service reports, installation procedures, and maintenance records accurately
• Adhere to company policies, safety regulations, and quality standards
• Collaborate with customers and internal teams to ensure optimal system performance and customer satisfaction

Assistant System Field Engineer

• Support and improve ITIL-aligned Incident, Request, Problem, Knowledge, Service Level Management, and Continual Service Improvement processes.
• Monitor process compliance, service standards, SLAs, and operational effectiveness.
• Create, review, and coordinate communications for IT incidents, outages, planned maintenance, service restoration, user advisories, service updates, and awareness campaigns.
• Analyse ticket volumes, SLA performance, backlogs, recurring incidents, service trends, communication effectiveness, and customer feedback.
• Produce dashboards, management insights, and actionable recommendations.
• Apply generative AI, automation, and intelligent analytics to improve service desk efficiency, knowledge management, communications, ticket triage, self-service, and recurring enquiry handling.
• Identify AI use cases, support proof-of-concept testing, validate outputs, measure benefits, and ensure compliance with data privacy, security, governance, and responsible AI requirements.
• Maintain and prioritise a CSI register, define improvement actions and success measures, coordinate implementation, track benefits, and confirm operational and user outcomes.
• Support major incident coordination, stakeholder updates, post-incident reviews, root cause analysis, and follow-up actions.
• Collaborate with process owners, technical teams, service owners, business stakeholders, and vendors.
• Prepare service dashboards, broadcast updates, CSI reports, service review materials, management presentations, process guides, communication templates, and awareness content.

Senior Engineer – Service Management Office, IT

• Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning and minor product repairs within an assigned territory
• Inspect products for correct operation and resolve issues or escalate according to established procedures
• Schedule services and complete required paperwork
• Work with customers to ensure satisfaction with service delivery and understanding of product functionality
• Perform troubleshooting using diagnostic tools and detailed analysis of hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks and refill consumables
• Install, move, add, change and remove hardware and software products
• Instruct and train customers on installed hardware and software
• Participate in training, KPI initiatives and special projects

Field Engineer jobs in Singapore

Assistant System Field Engineer

Senior Engineer – Service Management Office, IT

Associate Field Service Technician