Field Engineer

• Manage installation and maintenance of Beckman Coulter products, including advanced IT solutions, at customer sites across Spain
• Conduct service, repair, and/or installation of products and IT solutions at customer sites
• Perform electrical and mechanical testing in accordance with maintenance contracts
• Diagnose system failures and determine the most effective solution
• Escalate complex issues to higher-level technical support or quality reporting systems
• Develop new customer service/product agreements
• Respond to customer support calls within an assigned territory

Field Service Engineer

• Serve as a customer-facing technical expert for Shield AI simulation, synthetic environment, and AI-enabled mission system capabilities
• Support customer discovery, technical briefings, demonstrations, technical interchange meetings, RFIs, RFPs, proposals, white papers, and capture activities
• Translate customer mission needs, training objectives, test requirements, CONOPs, and integration considerations into credible solution concepts
• Support engagements involving advanced defense simulation, training, test, and evaluation environments across Spain, Europe, NATO, and allied markets
• Explain image generation systems, synthetic environments, platform-in-a-box systems, threat models, LVC architectures, sensor simulation, scenario generation, and AI-enabled synthetic agents to diverse audiences
• Partner with Business Development, Capture, Product, Engineering, Customer Engagement, Program, and technical teams to represent customer requirements, risks, roadmap gaps, and field feedback
• Help customers evaluate advanced simulation and synthetic environments for operational training, mission rehearsal, test and evaluation, experimentation, force modernization, and AI/autonomy development
• Develop technical sales assets including capability briefs, demo scripts, solution templates, FAQs, white papers, technical explainers, and customer-specific briefing materials
• Ensure customer-facing materials accurately reflect current capabilities, constraints, roadmap timing, and integration considerations
• Build trusted relationships with customer technical stakeholders, operational users, acquisition stakeholders, regional partners, and internal cross-functional teams

Staff Field Solutions Engineer

• Install and commission advanced microscopy systems at customer sites
• Perform preventive maintenance and system calibrations
• Diagnose and repair mechanical, electrical, vacuum, and software-related issues
• Troubleshoot complex system failures and implement corrective actions
• Execute upgrades and modifications to existing systems
• Provide technical support and training to customers, including scientists, lab technicians, and engineers
• Act as the primary technical contact for assigned accounts
• Ensure high levels of customer satisfaction through professional service delivery
• Maintain detailed service documentation and reports
• Manage service schedules, parts inventory, and travel planning
• Ensure compliance with safety, quality, and regulatory standards
• Collaborate with R&D, technical support, and sales teams to resolve issues
• Support remote diagnostics and digital service tools
• Identify recurring issues and suggest product or service improvements
• Participate in technical training to stay current with new technologies
• Share knowledge and best practices within the service organization