Field Engineer

• Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
• Drive customer satisfaction through service excellence
• Lead preventive maintenance actions and manage repair/parts cycle times
• Manage and quickly correct escalation situations
• Provide second-line support to resellers and distributors
• Maintain a high level of enterprise solution product knowledge
• Work with Technical Account, Service, and Product Managers to define service programs
• Provide fault-triage information and contribute training materials
• Run tests and simulations at the facility to assist problem-solving
• Travel to the field to train and resolve customer issues
• Train new service engineers
• Work under the Technical Account Manager’s direction and take ownership of the customer base
• Demonstrate self-sufficiency in the field and defuse challenging situations
• Manage time, prioritize work, and make effective business decisions while meeting daily service expectations
• Determine requirements and root causes of technical issues with customers
• Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
• Produce meaningful reports and metrics
• Provide technical support for the Memphis, Tennessee geographic location
• Attend customer sites regularly as needed

Service Engineer

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

Field Service Technician II

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Provide local field service support for material handling equipment and customer needs

Field Service Technician

• Deliver consistent, high-quality customer program execution through reliable service, installations, maintenance, and issue resolution
• Provide service-intensive support to customers across the market, including aligned and centralized customers
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
• Complete emergency service requests, equipment changeouts, and planned and unplanned work orders
• Evaluate account conditions during each visit and proactively help customers meet Ecolab Brand Standards
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle and support first-time fix performance
• Complete accurate and timely documentation for all work performed
• Communicate Ecolab’s total value to customers and strengthen customer relationships
• Partner with sales, distribution, and service teams to improve responsiveness and deliver a consistent customer experience
• Travel throughout Nashville, Gallatin, Hendersonville, Columbia, Franklin, Spring Hill, Murfreesboro, Smyrna, TN and surrounding areas

• Provide on-site technical support to clients and ensure reliable technology resolutions
• Provide remote IT support directly to Enable clients
• Install, configure, and maintain hardware and software systems
• Troubleshoot client IT issues
• Conduct technology projects
• Build client relationships through active listening and empathetic behavior
• Explain complex technical concepts in an understandable way for clients of all skill levels
• Represent Enable in a highly professional and relational manner
• Exercise thoughtful planning, careful execution, effective teamwork, and time and project management

Field Engineer jobs in Tennessee

Service Engineer

Field Service Technician II

Field Service Technician

Field Service Technician

Field Engineer – On Site