General

• Report to the Team Lead, Deal Desk
• Review and verify incoming deals for accuracy and policy compliance
• Ensure non-standard deal approvals are documented, escalated appropriately, and resolved on time
• Prepare documentation and route approvals for contract amendments
• Maintain data integrity in Salesforce CPQ by correcting quote and contract discrepancies
• Enter and update deal data in Salesforce and related systems
• Monitor the internal Slack deal support hotline and route requests
• Answer transactional questions and support customer-facing teams with deal inputs
• Meet defined SLAs and service standards for timely, accurate bookings and resolutions
• Provide general administrative support to the Deal Desk team

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