General

• Provide pre- and post-sales application support to customers and distributors through on-site visits, phone, email, and remote sessions
• Conduct product demonstrations, customer evaluations, proof-of-concept studies, and technical presentations
• Provide hands-on application training covering instrument operation, software, workflows, sample preparation, data interpretation, and relevant applications
• Troubleshoot application, workflow, software, and instrument-related issues with Field Service Engineers and internal technical teams
• Assess customer workflows and recommend solutions using Nova Biomedical's Bio portfolio
• Optimize customer experimental workflows and product usage
• Develop and maintain scientific and technical relationships with biotechnology, biopharmaceutical, pharmaceutical, academic, and research organizations
• Identify customer needs, application trends, and market opportunities and communicate insights to Sales, Marketing, and Product Management
• Support seminars, workshops, user meetings, conferences, exhibitions, and technical marketing activities
• Develop relationships with key users and scientific influencers and support customer reference sites and application success stories
• Partner with Key Account Managers and Sales teams throughout the sales cycle
• Provide technical input for account strategies, proposals, product positioning, and competitive opportunities
• Support cross-product and solution-oriented selling, competitive displacement, and expansion opportunities
• Develop and deliver application and product training for customers, distributors, Sales, Marketing, and Service teams
• Develop and maintain application notes, protocols, FAQs, training materials, technical presentations, and other resources
• Maintain knowledge of relevant technologies, applications, competitive products, and Bio and biopharmaceutical market trends
• Share application knowledge and field experience with internal and global application teams
• Coordinate customer support with Key Account Managers, Field Service Engineers, Marketing, and Global Application/Technical Support teams
• Communicate customer feedback, application challenges, competitive intelligence, and market needs internally
• Support escalated customer application issues and coordinate with global technical resources
• Contribute to local application strategies, technical materials, and customer support process improvements

Field Application Specialist

• Provide pre- and post-sales application support to customers and distributors through on-site visits, phone, email, and remote sessions
• Conduct product demonstrations, customer evaluations, proof-of-concept studies, and technical presentations
• Provide hands-on application training covering instrument operation, software, workflows, sample preparation, data interpretation, and relevant applications
• Troubleshoot application, workflow, software, and instrument-related issues with Field Service Engineers and internal technical teams
• Assess customer workflows and recommend solutions using Nova Biomedical's Bio portfolio
• Optimize customer experimental workflows and product usage
• Develop scientific and technical relationships with customers across biotechnology, biopharmaceutical, pharmaceutical, academic, and research organizations
• Identify customer needs, application trends, and market opportunities and communicate insights internally
• Support seminars, workshops, user meetings, conferences, exhibitions, and technical marketing activities
• Partner with Key Account Managers and Sales teams throughout the sales cycle
• Provide technical input for account strategies, proposals, product positioning, and competitive opportunities
• Develop and deliver application and product training programs for customers, distributors, Sales, Marketing, and Service teams
• Develop and maintain application notes, protocols, FAQs, training materials, technical presentations, and application resources
• Maintain knowledge of relevant technologies, scientific applications, competitive products, and Bio market trends
• Share field experience with internal and global application teams
• Communicate customer feedback, application challenges, competitive intelligence, and market needs to internal teams
• Support escalated customer application issues and coordinate with global technical resources
• Contribute to local application strategies, technical materials, and customer support processes