German

• Develop, document, review, and enhance credit risk methodologies, including IFRS 9, AIRB, and stress tests
• Develop and enhance credit risk models, including PD, LGD, EAD, and credit scoring models
• Carry out model validation or performance assessment and monitoring projects
• Respond to ad-hoc analysis requests and apply risk-specific measurements
• Review and provide best-practice guidance on credit risk governance, policies, and procedures
• Build and maintain relationships with new and established clients
• Cooperate daily with PwC Network colleagues, especially PwC Germany
• Participate in cross-border consulting projects for Germany’s financial sector
• Travel occasionally to Germany, including Frankfurt

Credit Risk Team Member, German

• Lead and develop Player Support Agents, Specialists, and Experts across assigned projects, shifts, and languages
• Ensure consistent, professional, and player-focused support while meeting operational and performance targets
• Manage daily team operations, including workload coordination, performance management, coaching, quality, training, and team development
• Handle player contacts when required for escalations, training, or operational coverage
• Manage attendance, performance, quality, conduct, and development
• Manage daily workloads, queues, breaks, and priorities within the operational plan
• Conduct one-to-ones, coaching, performance reviews, and absence follow-ups
• Develop and implement performance improvement or disciplinary plans
• Own team training, quality calibrations, procedures, and knowledge content
• Coordinate incident responses and approve actions within delegated authority
• Identify operational risks and recommend appropriate actions
• Support recruitment, onboarding, and probation reviews
• Manage complex team issues and challenging conversations
• Contribute to client meetings, operational reports, and escalation follow-ups

Player Support Lead, German

• Manage card dispute cases and routine production tasks in accordance with KPIs, SLAs, and OLAs
• Handle complex and high-value disputes requiring in-depth analysis
• Support customers in minimizing losses related to third-party payment-card fraud
• Ensure compliance with relevant regulations and organizational policies
• Collaborate with Customer Service, Fraud, Legal, and vendor-partner teams
• Handle errors, perform corrections, and investigate root causes
• Communicate with customers by email and telephone according to KPIs and SLAs
• Report incidents and maintain compliance in all actions
• Support Visa and Mastercard cardholders across Germany

Card Dispute Specialist, German

• Manage card dispute cases and routine production tasks while meeting KPIs, SLAs, and OLAs using dedicated IT tools and systems
• Support customers in minimizing losses related to third-party payment card fraud
• Ensure compliance with relevant regulations and organizational policies
• Collaborate with Customer Service, Fraud, Legal, and vendor partners
• Handle errors, perform corrections, and investigate root causes
• Communicate with customers via email and telephone according to KPIs and SLAs
• Report incidents and maintain compliance in all actions

German jobs in Poland

Credit Risk Team Member, German

Player Support Lead, German

Card Dispute Specialist, German

Junior Card Dispute Specialist, German