Guest Services

• Provide excellent service to internal and external customers as a Guest Services Coordinator
• Support Sales and Marketing departments by handling policies and qualifications
• Assign agents with guests for Hilton Grand Vacations vacation ownership sales presentations
• Acquire Sales personnel attendance each morning for tour assignment purposes
• Prepare and maintain the daily sales rotation and make accurate adjustments following tour rules
• Verify guest tour qualifications using multiple sources
• Contact guests at scheduled tour times and guide them through virtual tour setup
• Ensure tour emails are received, guests can log in, and cameras are working
• Update tours, identify available salespersons, confirm sales connections, and perform warm transfers
• Work with management to identify, research, and address guest, schedule, gifting, and tour modification problems
• Follow required scripts while providing high-level customer service and hospitality
• Input information accurately and promptly and ensure the virtual front desk is covered
• Verify computer input and ensure reporting is received and distributed on time
• Attend required team meetings and training sessions on camera
• Participate in required skills assessments
• Perform other duties as assigned

Guest Services Coordinator

• Provide concierge service and high-level customer service to assist with wayfinding
• Act as a local resource to visitors and help ensure a pleasurable and safe environment
• Meet, greet and assist patients and guests
• Provide general information about services, facilities and the surrounding geographical area
• Respond to special requests and arrange transportation or other services
• Gather and provide information about property amenities and nearby establishments
• Coordinate patient needs with other departments and contact appropriate personnel
• Coordinate access to care delivery areas and perform visitor authorization procedures
• Serve as liaison between visitors and staff and relay visitor concerns
• Answer phones, transfer calls, take messages and relay information
• Provide facility tours and walk customers to appropriate areas
• Assist with patient and guest inquiries with minimal supervision

Guest Services jobs in Arizona

Guest Services Coordinator

Guest Services Liaison