Head of Department

• Own end-to-end delivery quality, timelines, and performance across EMEA Professional Services engagements
• Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
• Serve as an escalation point for at-risk engagements and resolve cross-functional customer issues
• Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
• Develop team structures and incentive models that balance utilization targets with long-term relationship investments
• Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
• Lead and develop managers to excellence
• Manage systems integrator and delivery partner relationships, including performance oversight and quality accountability
• Determine when partner delivery capacity should be used versus built in-house
• Manage transitions between partner and in-house delivery
• Own SOW scoping, staffing forecasts, and financial performance for the EMEA Professional Services book of business
• Partner with Sales on deal structuring for implementations, expansions, and renewals with a services component
• Provide accurate capacity and revenue forecasting to leadership
• Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
• Build trusted relationships with technical and scientific stakeholders at customer organizations
• Champion adoption of AI delivery practices within the Professional Services team and with customers

Head of Professional Services, EMEA

• Overall responsibility for Technical Services across the Niederbipp, Romanshorn and Puidoux sites
• Ensuring the availability and ongoing development of technical systems and infrastructure
• Responsibility for the safe, compliant and cost-effective operation of intralogistics and building services systems
• Continuously developing the maintenance strategy
• Driving automation, investment and optimization projects from conception and business case development through to implementation
• Ensuring the qualification, validation and GxP compliance of quality-relevant technical systems
• Managing the function based on relevant key performance indicators, budgets and investment plans
• Identifying technical risks and developing emergency response, redundancy and business continuity concepts
• Leading and developing managers and technical teams
• Advising executive management and preparing decision-making documents and recommendations for action

Head of Department jobs in Switzerland

Head of Professional Services, EMEA

Head of Technical Services – 100%