Human Resources

• Coordinate all aspects of onboarding and offboarding for supported employees, collaborating with global internal teams and external service providers
• Provide expert-level client support and advise on benefits, international payroll, expense reporting, and other HR matters as a regional expert
• Manage client relationships with the client services team
• Drive employee satisfaction and maintain a customer service mindset
• Drive client satisfaction through quick onboarding timelines and resolution-time SLA compliance
• Assist in training new team members
• Manage and audit HR records, including personal, onboarding/offboarding, contract, and job-specific documents
• Ensure compliance with local employment law and notify appropriate contacts of rectification needs
• Monitor applicable Collective Agreements and partner with required teams to ensure compliance
• Collaborate with internal teams on regional expertise, including Knowledge Base maintenance and Product Development
• Identify potential issues, assist with root cause analysis, escalate to concerned teams, and ensure resolution
• Perform other duties as assigned

HR Experience Specialist

COP 80,300,000 - COP 90,000,000 per year

• Evaluate existing HR operations and identify opportunities to improve efficiency, consistency, and scalability
• Develop and implement comprehensive HR policies, SOPs, and standardized workflows across the employee lifecycle
• Establish structured processes for onboarding, employee development, performance reviews, promotions, compensation reviews, and offboarding
• Implement HR systems and automation tools to reduce administrative work and improve operational efficiency
• Ensure HR practices support organizational growth and comply with applicable employment laws and regulations
• Design and implement company-wide performance management frameworks connecting individual contributions to organizational objectives
• Establish KPIs, measurable expectations, accountability systems, regular evaluations, feedback mechanisms, and performance improvement plans
• Develop recruitment strategies and oversee recruitment operations, candidate pipelines, candidate experience, recruiting KPIs, and employer branding
• Develop employee engagement, feedback, survey, retention, career progression, and professional development initiatives
• Partner with executive leadership on organizational structures, succession planning, leadership development, change initiatives, and employee alignment
• Coach managers on leadership, performance management, employee development, and conflict resolution
• Develop HR dashboards and reporting systems; track turnover, retention, recruitment efficiency, absenteeism, and engagement
• Analyze workforce data and translate HR insights into actionable strategies
• Establish regular reporting and review processes with executive leadership

Human Resources jobs in Colombia

HR Experience Specialist

Head of Human Resources