Human Resources

• Answer HR Helpline calls and provide timely, professional support to team members
• Act as an initial escalation point and determine appropriate resolution paths
• Respond to inquiries according to established SLAs through phone, case management systems, and the Support Hub
• Provide answers and solutions for HR matters including payroll, background checks, new hire support, compensation, leaves of absence, separations, employee concerns, and administrative support
• Support HR Service Center, pre-employment, hiring, onboarding, and HR administration needs
• Ensure process excellence, compliance, and effective delivery of HR administrative programs
• Build relationships with HR Business Partners and other HR functional areas
• Educate team members on HR Shared Services resources and self-service tools such as Support Hub and Workday
• Process, enter, and approve Workday transactions while maintaining accurate employee data
• Document and escalate requests and inquiries as needed
• Interpret HR policies and escalate matters to appropriate departments
• Develop and maintain knowledge base articles and HR support resources
• Assist with transitioning HR administrative processes to the centralized HR Administration team
• Partner with HR, Operations, functional groups, and IT to transition and streamline processes
• Serve as liaison between HR teams and functional partners
• Support process controls and reporting to identify potential breakdowns
• Participate in HR initiatives, process improvements, and projects
• Perform other duties as assigned

HR Shared Services Specialist

• Perform payroll-to-General Ledger reconciliations and resolve discrepancies
• Prepare bank and funding reconciliations using payroll, banking, and third-party payment data
• Analyze payroll variances, accounting discrepancies, and compliance issues; perform root cause analysis
• Assess financial, legal, and operational risks and recommend resolutions
• Prepare or support journal vouchers, reclassifications, and accounting adjustments
• Provide functional and technical support for payroll accounting and funding issues
• Support client implementations, go-lives, year-end activities, and ongoing delivery of payroll accounting and GL files
• Respond to client, vendor, and internal inquiries regarding payroll accounting, funding, treasury, and financial processes
• Serve as a subject matter expert for audit requests and controls
• Maintain Defined Work Instructions, process documentation, and controls
• Partner with payroll processing, Operations, Product, and other internal teams to resolve escalations and improve service delivery
• Identify and support automation, innovation, process improvement, and enhanced controls
• Support team development through knowledge sharing, training, coaching, and guidance on complex issues
• Build relationships with clients, internal teams, and vendors while protecting sensitive payroll and financial information

Human Resources jobs in South Carolina

HR Shared Services Specialist

HR BPO Delivery Analyst