IT Specialist

• Provide support for the organization’s business applications and systems, including help desk and desk-side support
• Triage incoming support incidents and requests to achieve resolution or escalate for support
• Respond to information technology complaints and problems over the phone and in person
• Manage Service Delivery/Help Desk requests, including account setup, terminations and changes, access control, password resets, files/applications, printers, hardware diagnostics, and special desktop setups
• Log direct calls and email requests into the ServiceDesk system and update request status
• Provide support for assigned systems and business applications
• Reconcile inventory across systems and statuses, including in stock, in use, and legal hold, and perform wiping/disposal activities
• Manage asset refreshes for the assigned location
• Monitor procurement activities, including purchasing, evaluation, contract adherence, legal considerations, and payment conditions
• Meet business SLAs for first response and resolution
• Drive business improvements through technology
• Provide solutions for trending problems
• Work at the corporate office, sitting for long periods at a desk working on a laptop

IT Service Desk Specialist III

• Lead mobilization and demobilization of IT equipment and technology services for construction sites
• Assess site technology requirements and coordinate setup, configuration, testing, and readiness of workplace technology
• Travel to construction sites for installations, escalated issue resolution, infrastructure readiness verification, and hands-on technical support
• Develop and maintain site technology checklists, equipment standards, support documentation, and mobilization procedures
• Serve as the primary field services contact for construction teams
• Provide status updates, communicate risks or delays, and coordinate solutions with internal IT resources and external partners
• Troubleshoot and resolve complex hardware, software, connectivity, peripheral, access, and end-user technology issues
• Partner with network, infrastructure, security, applications, and Help Desk teams
• Work from the DFW office as part of the Help Desk team when not traveling
• Support users, handle escalated service requests, assist with equipment preparation, and contribute to IT support priorities
• Maintain IT asset accountability, deployment records, inventory, transfers, replacements, returns, storage, and disposition coordination
• Coordinate local contractors and vendors, including scopes of work, scheduling, progress monitoring, and completion validation
• Manage vendor relationships and IT equipment and service contracts
• Obtain quotes, coordinate purchases or rentals, monitor service delivery, review invoices, and address performance concerns
• Maintain vendor contacts, service records, asset documentation, and contract information
• Identify recurring field technology issues and recommend operational improvements
• Provide day-to-day guidance and functional leadership for field technology activities
• Coordinate priorities across multiple construction site locations
• Perform other duties and technology initiatives as assigned

IT Field Specialist

• Lead mobilization and demobilization of IT equipment and technology services for construction sites
• Assess site technology requirements and coordinate setup, configuration, testing, and readiness of computers, monitors, printers, networking equipment, connectivity solutions, phones, conference room technology, and accessories
• Travel to construction sites for installations, escalated issue resolution, infrastructure readiness verification, and hands-on technical support
• Develop and maintain site technology checklists, equipment standards, support documentation, and repeatable mobilization procedures
• Serve as the primary field services point of contact for construction teams
• Provide status updates, communicate risks or delays, and coordinate solutions with internal IT resources and external partners
• Troubleshoot and resolve complex hardware, software, connectivity, peripheral, access, and end-user technology issues
• Partner with network, infrastructure, security, applications, and Help Desk teams to diagnose issues, implement standards, and escalate specialized problems
• Work from the DFW office as part of the Help Desk team when not traveling
• Maintain accountability for IT assets, including deployment records, inventory, transfers, replacements, returns, secure storage, and disposition
• Coordinate local contractors and vendors, including scopes of work, scheduling, progress monitoring, and completion validation
• Manage vendor relationships and IT equipment and service contracts, including quotes, purchases or rentals, service delivery, invoices, and performance concerns
• Maintain vendor contacts, service records, asset documentation, and contract information
• Identify recurring field technology issues and recommend operational improvements
• Provide day-to-day guidance and functional leadership for field technology activities
• Coordinate priorities across multiple construction sites and perform other assigned duties and technology initiatives