IT Support

• Own assigned IT systems administration tasks, including user account management, access provisioning, and SaaS platform configuration
• Resolve IT support requests within SLA and maintain accurate IT documentation
• Monitor systems health, patch compliance, and endpoint security
• Contribute to IT process documentation and continuous improvement of IT operations workflows
• Administer identity and access management systems, including user account creation, SSO configuration, and access reviews
• Manage SaaS applications including Google Workspace, Microsoft 365, Okta, and collaboration tools
• Handle IT support escalations from Tier 1 and troubleshoot complex hardware/software issues
• Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies
• Manage IT asset lifecycle, including procurement tracking, provisioning, maintenance, and disposal
• Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles
• Support IT security audits and contribute to compliance evidence collection
• Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives

IT Support Administrator

• Administer, monitor, and maintain IT infrastructure including endpoints, printers, network systems, and internal servers
• Set up PCs/Macs and continuously optimize the setup process
• Monitor system performance and implement upgrades or patches
• Troubleshoot and resolve hardware, software, and network issues
• Provide technical support and training for staff
• Manage M365 user accounts, permissions, and access controls with emphasis on security and compliance
• Manage SharePoint, Azure DevOps, and other employee access
• Propose solutions and ensure security, privacy, and backup
• Create automation scripts
• Implement procedures and practices supporting GDPR compliance
• Create and maintain IT documentation, asset inventory, and procedures
• Ensure adherence to IT policies, data protection regulations, and company standards
• Participate in IT projects, upgrades, and new technology implementations
• Communicate with suppliers, primarily regarding equipment purchasing
• Maintain and enrich professional and technical knowledge
• Acquire required Azure certifications provided by the company

IT Support jobs in Greece

IT Support Administrator

IT Administrator