IT Support

• Provide technical support and exceptional customer service to internal employees
• Resolve hardware, software, systems, and end-user issues
• Manage support requests and own assigned tickets through completion against response and resolution targets
• Perform weekly system checks to verify automated operations function reliably
• Maintain technical support inventory in the asset management system
• Partner with the System Administrator on internal IT infrastructure setup and maintenance
• Create and maintain technical documentation, procedures, and support resources
• Support accuracy, integrity, and system reliability across technical platforms
• Respond to technical support requests and service tickets promptly
• Partner with internal customers in person and remotely to resolve tickets and technical questions
• Set up and configure hardware for employees and IT services
• Execute employee onboarding and offboarding, including account provisioning/deprovisioning and device build/return
• Remediate endpoint patch and update compliance findings
• Mentor and cross-train peers and share resolution knowledge
• Support Trafera’s IT strategy and operational objectives
• Promote a collaborative, solutions-focused culture

IT Help Desk Specialist II

• Initiate new customer setup and portal access
• Monitor setup processes and address delays to ensure safety and compliance requirements are completed
• Initiate account changes, including bank accounts and addresses
• Provide customers with information on doing business with CHS and using digital tools
• Provide posted bids and price sheet quotes
• Ensure contract policy compliance, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations
• Own and answer pricing, invoice and ticket application questions
• Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
• Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status
• Reprint documents and intake payments, explaining how to apply them
• Intake disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
• Provide general support regarding location wait times, payment instructions and operating hours
• Support 1099 and patronage statement inquiries
• Review sales-provided contract details for accuracy
• Execute contract creation and amendments
• Manage electronic documents
• Compile and distribute stakeholder reports
• Monitor contract performance and track form status for compliance
• Perform other duties as assigned

IT Support jobs in Minnesota

IT Help Desk Specialist II

Technical Customer Support Representative – Experienced