IT Support

• Respond to help desk requests through the ticketing system; gather details, troubleshoot, document actions and resolutions, and escalate issues when needed
• Support Windows laptops and desktops, printers, phones, and conference room technology, including setup and basic troubleshooting
• Help employees use Outlook, Teams, OneDrive, SharePoint, and other approved applications
• Assist with creating, changing, and disabling Active Directory and Microsoft 365 accounts according to approved requests and procedures
• Support onboarding and offboarding checklists, including group membership, distribution lists, shared mailboxes, and license assignments
• Prepare and configure computers; update equipment records and coordinate secure return, wiping, and reuse of devices
• Assist with approved software deployments, patches, and device updates through the remote monitoring and management system
• Help review server alerts, backup status, storage capacity, and service health, and assist with routine maintenance under the Senior Technical Lead's direction
• Assist with basic network and physical security system tasks, including cable organization, access point checks, and authorized camera or badge system administration
• Maintain ticket notes, hardware inventory, user instructions, and internal IT procedures
• Participate in system rollouts, migrations, and cleanup projects
• Protect confidential information, use assigned access only for authorized work, and report suspected security issues
• Report to the Senior Technical Lead
• Work primarily in office settings, with occasional visits to manufacturing or distribution areas and travel between company locations

IT Support Intern

• Direct and manage the delivery of large or complex projects.
• Work with IT governing bodies and IT leaders to ensure high-quality service delivery and ongoing support.
• Partner with operational leaders to identify and prioritize opportunities to use applications within departmental settings.
• Develop people, processes, and technologies to achieve departmental objectives.
• Provide culture direction and ensure adoption of established culture.
• Communicate with IT departments and management.
• Monitor prompt response and support for technical issues.
• Ensure high standards and quality of technical work.
• Review tools and technologies to improve performance and reduce costs.
• Develop departmental metrics and accountabilities.
• Coordinate and manage strategy across multiple locations sharing job functions.
• Improve systems, processes, and contracts.
• Align with strategic vision and executional priorities and collaborate with the leadership team.
• Interview, hire, discipline, and manage personnel issues.
• Complete performance appraisals.
• Manage day-to-day operations while focusing on strategic growth and operational practices.
• Deliver customer satisfaction and retention through formal reports and data analytics.
• Lead resolution across operational areas.
• Oversee vendor management, contracts, and support agreements.
• Review statements of work related to project leadership.
• Determine performance objectives and metrics and define tools to measure progress.
• Direct, motivate, develop, and manage management team and key staff.
• Create opportunities for individuals to exercise and grow new skills.
• Mentor, develop, and guide employees.
• Pursue personal and professional development and lifelong learning.

IT Support jobs in North Dakota

IT Support Intern

Director, Technology – IT Infrastructure Services