IT Support

• Lead, coach, and develop a lean team of IT engineers
• Set priorities, unblock difficult problems, and handle complex or escalated issues hands-on
• Own Okta identity and access management, including lifecycle, integrations, and day-to-day administration
• Manage macOS and Apple devices and endpoint tooling across the business
• Drive adoption of data, automation, and AI across IT operations
• Identify tooling and agents that reduce manual work and improve support
• Set and own IT’s operating rhythm, including support tooling, SLAs, and improvement metrics
• Manage the IT budget and vendor portfolio
• Evaluate spending, negotiate commercial terms, and manage a multi-department SaaS estate
• Implement and maintain baseline security and resilience practices, including CIS Benchmarks, patching, and disaster recovery
• Partner with the wider Security team on security engineering matters
• Translate department needs into IT capabilities and act as the link between IT and the wider business

IT Manager

• Support all aspects of the WMS application infrastructure, covering Blue Yonder/JDA Dispatcher and related software packages
• Coordinate and manage system administrative IT aspects within the warehouse applications support area
• Consult with requesting parties on technical questions and process definition
• Provide daily professional support for implemented warehouse management systems across technical aspects and ticketing systems
• Work across IT infrastructure teams, logistics teams, regional IT warehouse project teams, and other partners
• Perform structural, organizational, and technical tasks that keep WMS running efficiently and to a high standard
• Complete ad hoc tasks as defined by management
• Maintain strong product knowledge and constructive relationships with internal and external customers

IT Support jobs in Portugal

IT Manager

WMS IT Support Specialist, Blue Yonder/JDA Dispatcher