IT Support

• Diagnose and troubleshoot hardware, software, and network problems encountered by users
• Provide timely assistance, guidance, and resolutions to minimize workflow disruption
• Perform routine maintenance, including system updates, software installations, and hardware upgrades
• Manage and maintain the organisation’s network infrastructure
• Set up and configure network devices
• Manage user access and permissions
• Implement and maintain network security measures
• Implement and maintain data backup solutions
• Provide training and guidance to end-users on hardware, software, and applications
• Manage IT assets, including hardware, software licences, and inventory
• Maintain a secure IT environment using antivirus software, firewalls, and access controls
• Collaborate with colleagues and teams to resolve complex technical issues, share knowledge, and contribute to IT projects

IT Support Intern

• Provide first-line support for hardware, software, and account issues
• Log, track, and resolve tickets in the helpdesk system
• Reset passwords and manage user access via Active Directory
• Escalate complex issues to second-line support
• Document fixes and update the internal knowledge base
• Support a UK team's IT issues as the first point of contact
• Work 09:00–17:00 UK time (11:00–19:00 SAST)
• Complete a short recorded video interview if shortlisted
• Introduce successful candidates to the UK employer

IT Support jobs in South Africa

IT Support Intern

IT Helpdesk Agent