IT Support

• Report to the SCADA Manager
• Maintain the reliability, configuration, and maintenance of SCADA systems and related hardware and applications
• Support field staff using SCADA at power plants in the PJM/ROC region of U.S. Hydro Operations
• Manage upgrade projects and create or modify program changes for Industrial Control Systems
• Deploy patches and configure/manage associated servers and equipment for NERC/FERC compliance
• Develop and support SCADA software applications, including graphical screens, historical trends, alarm management, set-point entry, and manual remote control interfaces
• Perform system and database backups
• Provide user support for data retrieval and report creation from databases
• Develop, maintain, and validate data
• Test SCADA data points with NSCC personnel for commissioning
• Coordinate with remote assets, NSCC, and regional Project Managers on major SCADA projects
• Develop or update points lists in the PI database with Operations/Assets teams
• Integrate new assets and field devices
• Integrate new acquisitions into the control center with networking, systems, and operations teams
• Manage security devices such as cameras, key cards, motion sensors, and associated servers
• Perform other duties as assigned

SCADA IT Engineer

• Provide hands-on technical support as the primary contact for reactive, ticket-based service desk work
• Respond to support requests by phone, email, Teams, or ticketing system
• Categorize, prioritize, troubleshoot, and resolve incoming issues
• Troubleshoot hardware, software, and network issues
• Research unfamiliar problems, test solutions, and identify root causes
• Support Windows and macOS environments, TCP/IP, DNS, DHCP, and Microsoft 365 administration
• Use AI tools and automation to improve troubleshooting and reduce busy work
• Flex into IT projects, security, and networking as needed
• Document issues, attempted solutions, and resolutions
• Communicate with clients in plain language, set expectations, and follow up through resolution
• Collaborate with other engineers and learn from their problem-solving approaches
• Identify recurring issues and recommend root-cause improvements

IT Support Specialist

• Ensure day-to-day IT operations run effectively and efficiently
• Support laptops, desktops, tablets, cell phones, desk phones, printers, label printers, Xerox MFPs, and handheld RF mobile computers
• Troubleshoot hardware and software issues on client systems
• Perform server, laptop, and PC patching
• Maintain existing IT infrastructure and process documentation
• Use ServiceNow for incident and service request management
• Provide technical support and exceptional customer service for on-site users
• Resolve issues or escalate them promptly to the appropriate support level
• Oversee the integrity and security of IT systems
• Provide advanced support for desktop and laptop computers, applications, and related technology
• Lead IT projects through timely completion and alignment with business goals

IT Support jobs in Tennessee

SCADA IT Engineer

IT Support Specialist

Senior IT Specialist