IT Support

• Provide technical assistance and troubleshoot hardware and software issues
• Manage onboarding and offboarding processes
• Support regional infrastructure including servers, networks, telephony, and cloud connectivity
• Coordinate with vendors for maintenance and issue resolution
• Perform routine system maintenance and assist with hardware deployments
• Maintain accurate IT asset records in the IT Asset Management system
• Track asset lifecycle and warranty status and ensure secure disposal of retired equipment
• Conduct regular audits and reconcile physical and electronic inventory
• Contribute data for budget planning and license renewals
• Monitor local IT expenses and identify cost-saving opportunities
• Manage local procurement processes, vendor quotes, and asset receipt
• Enforce IT security protocols and ensure systems meet Group and local compliance standards
• Conduct Level 1 investigations into business user-reported core system exceptions and client-reported issues across web portals and mobile applications

Regional IT Support Officer

• Provide first-level technical support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations
• Help improve onboarding, documentation, and operational efficiency
• Contribute positively to company culture and team collaboration

IT Support jobs in Thailand

Regional IT Support Officer

Level 1 Help Desk Technician