IT Support

• Act as the initial point of contact via telephone, email, or live chat for technical support
• Provide technical support for hardware, systems, subsystems, applications, policies, and procedures
• Assist customers with navigating application menus and remotely access customer computers when required
• Troubleshoot network connectivity issues for remote employees on corporate or Local Unit networks
• Develop and sustain productive customer relationships
• Offer alternative solutions where appropriate
• Record customer contact information in the CRM system
• Escalate complex problems to the Global Tech Support Specialist
• Perform work under general supervision

Global Support Tech Generalist, English with Portuguese Preferred, IT Support

• Provide first-level technical support to employees across the organization
• Provide timely and professional assistance for hardware, software, and network-related issues
• Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment
• Identify, document, and escalate potential security risks according to departmental procedures
• Perform computer imaging and deployment, including operating system installation, configuration, and setup
• Support user account lifecycle activities using Okta, Active Directory, and Intune Company Portal
• Provide technical support for Windows 11, Android, and iOS devices
• Assist with patching and device management activities through BigFix
• Maintain accurate documentation of support activities, procedures, and system configurations
• Work independently and collaboratively within the IT department

IT Support jobs in Utah

Global Support Tech Generalist, English with Portuguese Preferred, IT Support

Helpdesk Administrator