IT Support

• Troubleshoot and resolve complex Level 3 technical issues involving networks, servers, software, and security incidents
• Configure, maintain, and troubleshoot LAN, WAN, VPN, VLAN, firewalls, routers, switches, and wireless networks
• Manage Windows and Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization environments
• Administer Microsoft Azure, AWS, and hybrid cloud infrastructure
• Monitor system performance and implement preventive maintenance
• Conduct cybersecurity assessments, investigate threats, and implement MFA, encryption, firewall, and intrusion-prevention solutions
• Maintain backup and disaster recovery solutions, perform recovery testing, and support business continuity planning
• Lead server deployments, infrastructure upgrades, cloud migrations, and network improvement projects
• Develop automation scripts using PowerShell, Python, or Bash
• Configure and optimize RMM tools for proactive maintenance and monitoring
• Explore AI-powered tools for monitoring, cybersecurity, automation, and operational improvements
• Coordinate with external vendors
• Maintain technical documentation, troubleshooting procedures, system configurations, and IT reports
• Communicate technical issues and recommendations to clients and internal stakeholders
• Mentor Level 1 and Level 2 technicians
• Support IT compliance, risk assessments, and change-management processes

Explore Senior IT Technician at Freelance Latin America. Review requirements and application details.

Senior IT Technician

• Provide Level 2 technical support, resolving hardware, software, system, and network-related issues
• Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments
• Administer and support Microsoft 365 (Office 365) and Google Workspace environments
• Perform remote software installations, configurations, updates, and maintenance
• Troubleshoot network connectivity issues, manage IP addressing, and support local network administration
• Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions
• Support backup and virtualization environments, including Proxmox and Hyper-V
• Manage remote access and troubleshooting tools such as ConnectWise and RustDesk
• Monitor, update, prioritize, and resolve technical support tickets using ticketing systems
• Create and maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles
• Communicate professionally with users, providing clear explanations and timely updates on technical issues
• Escalate unresolved or highly complex incidents to higher-level technical teams when necessary

Explore IT Support Level 2 at Freelance Latin America. Review requirements and application details.