IT Support

• Resolve help desk tickets for login, software, printer, device, and connectivity issues
• Set up computers, workstations, software, and equipment for employees
• Create and disable user accounts, mailboxes, and basic Active Directory access
• Support Microsoft 365, Windows devices, mobile devices, and business applications
• Assist with employee onboarding and offboarding
• Maintain clear ticket notes and IT documentation
• Travel to company locations when an issue cannot be resolved remotely
• Provide remote and on-site technical support for employees across the corporate office, branch offices, and property locations

IT Support Specialist

• Resolve help desk tickets for login, software, printer, device, and connectivity issues
• Set up computers, workstations, software, and equipment for employees
• Create and disable user accounts, mailboxes, and basic Active Directory access
• Support Microsoft 365, Windows devices, mobile devices, and business applications
• Assist with employee onboarding and offboarding
• Maintain clear ticket notes and IT documentation
• Travel to company locations when an issue cannot be resolved remotely
• Resolve issues efficiently and communicate clearly
• Maintain accurate ticket records and support employees throughout the process