Implementation Specialist

• Lead complex Enterprise implementations for hospitals, health systems and other organisations
• Deliver customer implementations and pilots from trial design through go-live, early adoption and transition into business as usual
• Design trial scope with account executives, customers and internal stakeholders
• Own delivery across competitive pilots, trials and new implementations
• Coordinate with customers, engineering, support, clinical teams, account executives and customer success
• Demonstrate implementation value with evidence and customer-relevant metrics
• Drive adoption through training sessions, training artefacts and clinical templates
• Own state health rollouts end to end, including pilot design, site-by-site go-live plans, prerequisites, owners, dates and governance forums
• Build a repeatable and scalable implementation model covering trial design, value measurement, risk and dependency management, and retrospectives
• Feed deployment requirements back to Product, shaping organisation settings, provisioning, admin tooling and usage reporting

Implementation Manager

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components.
• Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provide technical support across customer environments and third-party technologies.
• Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required.
• Diagnose problems from service requests, system observations, and customer feedback; identify root causes and implement solutions.
• Own customer issues through resolution in accordance with service level agreements (SLAs).
• Complete maintenance, service, and activity reports while complying with operational and safety procedures.

Customer Engineer

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components.
• Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provide technical support across customer environments and third-party technologies.
• Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required.
• Diagnose problems using service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Own customer issues through resolution in accordance with service level agreements (SLAs).
• Complete maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components.
• Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provide technical support across customer environments and third-party technologies.
• Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required.
• Diagnose problems using service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Own customer issues through resolution in accordance with service level agreements (SLAs).
• Complete maintenance, service, and activity reports while complying with operational and safety procedures.