Implementation Specialist

• Manage a portfolio of 15–25 concurrent implementation projects
• Gather and analyze business requirements for EDI integration projects
• Translate client needs into technical specifications
• Design and implement EDI data mappings and transformations
• Troubleshoot and resolve EDI transmission and processing errors
• Serve as an externally-facing professional representing Self Bill Pro
• Coordinate with internal teams, clients, carriers, and external partners for timely project delivery
• Provide ongoing support and maintenance for EDI integrations
• Monitor and optimize EDI processes for efficiency and performance
• Stay current on EDI, API integration, and benefit administration industry trends and best practices
• Communicate complex technical concepts to non-technical stakeholders
• Build trusted relationships with client stakeholders, brokers, and carrier partners
• Anticipate client needs and deliver a best-in-class implementation experience
• Provide clear, timely, and specific project-status communication throughout implementations

Implementation Manager

• Serve as a trusted technical advisor for prospects on data architecture, governance, instrumentation, and business outcomes
• Communicate and consult with stakeholders at all levels to earn trust and influence buying decisions
• Bridge technical and business needs by defining proof-of-concept success criteria and ensuring successful execution and outcomes
• Apply Mixpanel expertise and technical/consultative skills throughout proof-of-concept projects
• Partner with Account Executives to drive revenue growth and serve as the key technical customer contact
• Partner with post-sales teams to translate pre-sales value propositions into post-sales results
• Develop relationships and uncover the needs of key technical stakeholders within the assigned book of business
• Collect prospect feedback and share it with the Product team
• Participate in deal cycles, lead technical qualification, and deliver customised demos
• Scope and execute proof-of-concept projects, including data ingestion, architecture, success criteria, and rollout strategies

Senior Customer Engineer, LATAM

• Lead and manage end-to-end planning, coordination, and execution of a CONUS-based PED Cell implementation
• Identify, assess feasibility of, and select facilities/sites
• Oversee physical-space buildout and construction
• Lead network and data transport design and accreditation
• Develop data and network architecture across the full path from multi-INT ISR collection to dissemination of finished intelligence products
• Drive cross-functional collaboration to design and enable scalable data flows and network architectures
• Oversee physical infrastructure preparation, IT systems setup, equipment readiness, security protocol alignment, and network requirements
• Track and communicate timelines, risks, deliverables, and dependencies as primary project manager
• Partner with government stakeholders, technical teams, and operational leads to align requirements and resolve challenges
• Apply knowledge of secure facility standards, including SCIF buildout requirements and ICD 705 guidelines
• Maintain clear documentation and communication channels across project participants

Cell Implementation Manager

• Manage end-to-end client implementation for new and existing clients
• Provide business process improvement guidance and best-practice recommendations
• Serve as the primary client contact during implementation and post-implementation
• Compile and submit compliance reports
• Provide ongoing client training, support, and coaching
• Analyze and resolve client concerns and complex issues
• Support Affiliate and 700Credit product launches and post-launch follow-up
• Support members of the Implementation team
• Track and document client communications
• Communicate new product features and updates to clients
• Provide exceptional customer service
• Identify and generate cross-sell opportunities with the sales team

Automotive Implementation Specialist, FL/GA

• Lead, manage, and monitor multiple complex projects from sales through implementation
• Communicate project status through completion
• Collaborate with cross-functional teams for project alignment and execution
• Manage delivery against goals while balancing time to market, quality, and resources
• Facilitate meetings, gather input, align expectations, and support decisions
• Interface with Product and Support Teams on customer issues and training requirements
• Track and report project milestones, deliverables, and KPIs
• Develop and maintain project plans, documentation, and risk logs
• Align deliverables and tasks with organizational vision and strategy
• Negotiate with stakeholders and decision-makers regarding customer impact and resource allocation
• Assess and improve processes for operational efficiency
• Build stakeholder relationships and manage expectations throughout the project lifecycle
• Conduct post-project evaluations and provide ongoing support
• Develop workflows and processes that turn ideas into actionable plans

Implementation Specialist, Nursing Health Education

• Lead, manage, and monitor multiple complex projects from Sales to Implementation through completion
• Collaborate with cross-functional teams for successful project execution
• Manage project delivery within predefined goals, balancing time to market, quality, and resources
• Facilitate meetings to gather input, align expectations, and support decisions
• Interface with Product and Support Teams on customer issues and training requirements
• Track and report project milestones, deliverables, and key performance indicators
• Develop and maintain project plans, documentation, and risk logs
• Align deliverables and tasks with the overall vision and strategy
• Negotiate with stakeholders and decision-makers regarding customer impact and resource allocation
• Assess and improve processes to enhance operational efficiency
• Build and maintain stakeholder relationships and manage expectations
• Conduct post-project evaluations and provide ongoing support
• Develop efficient workflows and processes to turn ideas into actionable plans