Implementation Specialist

• Serve as the direct liaison with customers
• Collaborate with customers to install, maintain, and upgrade equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess and address technical issues
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Perform Tier I procedures, preventative maintenance, and wet-cleans
• Assist senior engineers with corrective maintenance
• Disassemble, clean, and rebuild kits as part of kit management quality
• Represent Applied Materials to customers and provide professional customer service
• Maintain an orderly work area
• Comply with safety procedures
• Travel 75% of the time

Customer Engineer II

• Perform Tier I procedures, preventative maintenance, and wet-cleans
• Assist senior engineers with corrective maintenance
• Disassemble, clean, and rebuild kits as part of kit management quality
• Learn and apply basic diagnostic techniques and use documentation and test equipment
• Diagnose and resolve basic technical problems
• Perform established BKM procedures and follow IP guidelines
• Represent Applied Materials to customers and provide professional customer service
• Maintain an orderly work area
• Comply with safety procedures
• Collaborate with customers to install, maintain, and upgrade equipment
• Use digital analytics for troubleshooting
• Perform preventative and corrective maintenance on equipment systems
• Coordinate and communicate directly with customers