Implementation Specialist

• Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures
• Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
• Deliver tailored technical presentations, architectural diagrams, and demonstrations
• Address technical objections, security compliance questions, and complex architectural requirements
• Provide oversight to technical onboarding and implementation without executing the implementation
• Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices
• Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives
• Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
• Carry a variable quota tied to new business acquisition and/or account growth
• Drive platform adoption, revenue retention, cross-sell, and up-sell opportunities
• Lead technical Quarterly Business Reviews for C-level executives
• Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
• Use AI agents, LLMs, and internal platforms to automate routine workflows
• Partner with Enablement to create technical resources, SOPs, architectural best practices, and technical guides
• Report to a Customer Engineering Leader

Explore Senior Customer Engineer, Russian Speaking at Cloudflare. Review requirements and application details.

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