Implementation Specialist

• Own client implementations end-to-end from Sales handoff through kickoff, SFTP and claims data setup, configuration, launch readiness, go-live, and handoff to Client Success
• Independently manage project plans, timelines, dependencies, and launch readiness
• Configure SFTP access and client settings, confirm claims file receipt, and perform initial file validation
• Partner with Engineering on pipeline enablement, ingestion failures, and advanced troubleshooting
• Manage physician group implementations and complex health system rollouts
• Run kickoffs, working sessions, status updates, and client communications
• Set time-to-value timelines and address blockers before they affect launch schedules
• Coordinate training and readiness checks and document configuration, data requirements, open items, and key contacts
• Partner with Product, Engineering, Sales, and Client Success to resolve dependencies
• Identify recurring issues, recommend process improvements, update documentation, and implement agreed changes
• Partner with the Implementation Lead on complex health system implementation approaches and independently manage day-to-day delivery
• Help automate manual implementation processes

Senior Implementation Manager

• Lead end-to-end client onboarding from initial discovery through platform configuration, data migration, testing, and go-live support
• Develop and manage project plans, milestones, and deadlines across implementation phases
• Collaborate with client stakeholders to understand business needs and payroll requirements
• Maintain proactive communication throughout the implementation journey
• Identify risks and blockers and implement mitigation strategies
• Leverage AI-powered workflows and automations for onboarding, project tracking, customer communications, documentation, and reporting
• Work with Product, Account Management, Support, and Engineering to resolve issues and deliver client outcomes
• Implement solutions to recurring challenges and contribute to process improvements
• Identify AI opportunities to improve collaboration, issue resolution, and communication
• Collect client feedback and analyze implementation trends
• Partner with Product and Implementation Leadership on enhancements based on client pain points and process bottlenecks
• Identify onboarding workflow gaps and propose innovative tools or approaches
• Design and implement AI-driven workflows or no/low-code automations to reduce manual work and improve scalability
• Ensure implementations comply with regional and international payroll requirements
• Maintain detailed project documentation covering requirements, configurations, workflows, and outcomes
• Use AI tools to improve documentation, knowledge management, reporting, and information accessibility with appropriate human oversight
• Facilitate handover to Account Management and Customer Success teams after implementation

Implementation Manager

• Own the full lifecycle of network implementations, including new provider group and network roll-outs, file implementations, client renewals, and organizational initiatives, from contract execution through go-live across all service lines
• Lead the handoff from Network Growth and facilitate internal and client-facing calls covering referrals, claims, billing, and points of contact
• Build and manage project plans and a tracking system to keep launches on schedule
• Confirm contract and specialist records are accurate
• Send official go-live handoffs to clients and receiving Provider Success Managers after qualification and payment setup criteria are met
• Continue qualification support for 30 days and monitor claims submission and payment accuracy for up to 90 days post-launch
• Serve as the primary point of contact for implementation projects and client customization needs
• Coordinate across departments to gather and meet requirements
• Provide leadership with regular status updates on progress, risks, and milestones
• Build strong client relationships using a client-centric approach
• Provide guidance across teams supporting provider implementation and network integration
• Maintain and evolve the Network Implementation SOP, process flows, and templates
• Own QA of client launch deliverables
• Develop trackable metrics to measure launch success

Implementation Specialist jobs in New York

Senior Implementation Manager

Implementation Manager

Network Implementation Manager