Infrastructure Engineer

• Deploy, manage, automate, and troubleshoot network, cloud, and server infrastructure for small and mid-sized business clients
• Serve as a technical escalation point for complex infrastructure issues
• Own Cisco Meraki environments from deployment through ongoing support, including staging, configuration, installation, testing, and acceptance
• Diagnose latency, packet loss, connectivity, wireless, and other user-impacting issues using the OSI model, Wireshark, packet captures, and Meraki Dashboard
• Coordinate ISP, carrier, supplier, escalation, and dispatch activities through resolution
• Analyze network, server, and Azure alerts to identify root causes
• Develop and maintain automated runbooks and integrate APIs and management platforms
• Automate repeatable remediation and operational processes
• Establish and maintain standard operating procedures
• Administer standardized management tools and relevant systems securely
• Support disaster recovery, security, backup, and restore plans
• Monitor emerging threats, vulnerabilities, and exploits and ensure timely patching
• Harden device and network configurations
• Monitor and resolve escalated service tickets
• Develop training programs for the service desk team
• Document internal processes and procedures
• Enter time, expenses, activities, and service tickets in ConnectWise
• Travel to prospects and customers for on-site client work as required

Infrastructure Specialist

• Oversee end-to-end GenAI infrastructure across exploration, build, deployment, and operations
• Lead the design, implementation, built-in security, operations, and FinOps cost management of GenAI workloads
• Design and implement a repeatable, scalable infrastructure strategy for GenAI needs
• Collaborate with Information Security, GenAI Engineering, Application, Data, FinOps, and Operations teams
• Develop secure, performant, reliable architecture patterns for AI workloads
• Build repeatable infrastructure for research, test, development, and production
• Set up AI models and provide implementation solutions and alternatives
• Set up and maintain AI sandbox/research environments for model exploration, development, and assessment
• Monitor and optimize cloud workloads for performance and cost-effectiveness
• Develop and manage cloud estimations, cost transparency, and cost estimates with FinOps
• Support GenAI delivery teams through exploration, build, and rollout phases by providing timely cloud infrastructure and platforms

Infrastructure Engineer jobs in North Carolina

Infrastructure Specialist

VP, Cloud Infrastructure Engineering Lead – GenAI