Insurance

• Manage high-volume inbound and outbound telephone calls, including prompt callbacks for missed calls and new inquiries
• Re-engage inactive patients and follow up on no-shows to keep treatment plans on track
• Drive appointment conversion by building rapport, addressing patient hesitation, and answering benefit questions
• Maintain complete documentation of every patient interaction in the EHR
• Perform insurance verifications covering active/inactive status, effective dates, copays, coinsurance, deductibles, and out-of-pocket maximums
• Differentiate HMO, PPO, Commercial, Medicare, Workers' Compensation, and PIP policies to determine patient financial responsibility
• Identify and coordinate referral and prior authorization requirements
• Verify in-network and out-of-network benefits and policy limitations
• Manage and optimize physician calendars using eClinicalWorks (eCW)
• Confirm, schedule, and reschedule patient visits while maintaining organized follow-up queues
• Liaise with referring physician offices, attorneys, and medical-legal contacts to support practice volume growth

Explore Medical Receptionist – Insurance Specialist, Certified Medical… at Staffing For Doctors. Review requirements and application details.

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