Lead Generation

• Assess and make outbound calls to potential clients using specific source details.
• Develop an understanding of business profiles, needs, and expectations.
• Determine callers’ online advertising goals.
• Develop and maintain strong knowledge of available tools and systems.
• Set reasonable and clear expectations that lead to satisfied customers.
• Communicate clearly with colleagues to ensure high-quality customer service.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Lead Generation Specialist

• Serve as the account manager and first point of contact to business owners.
• Introduce business owners to opportunities for increasing business visibility through online marketing.
• Manage business inquiries via phone, e-mail, and/or live chat.
• Provide service and support to clients’ advertisers, publishers, and users.
• Provide strategic advice and solve issues in a consultative role with the client portfolio.
• Implement creative ways to improve client relationships and promote other products.
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Perform other duties assigned by management within the category of employment and for effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.