Learning and Development

• Create engaging courses, videos, quizzes, activities, and learning materials.
• Transform complex processes and daily representative tasks into clear, interactive training content.
• Manage and organize TalentLMS, ensuring content is accurate, updated, and aligned with current operational needs.
• Identify training gaps based on escalations, performance trends, and feedback.
• Collaborate with Talent Development and Operations to develop new training ideas and improve existing content.
• Use AI and digital tools to make content creation faster and more efficient.
• Continuously improve the learner experience and engagement.

Learning Experience & Content Specialist

• Analyze course logistical requirements and determine appropriate facilities for in-person learning
• Collaborate with delivery team members on delivery plans
• Coordinate and oversee Learning Support Liaison activities for in-person classes
• Confirm virtual and in-person classroom setup with onsite resources, producers, or Learning Support Liaisons
• Review and reconcile class rosters against final attendance to ensure accurate credit awarding
• Counsel facilitators on credit-awarding processes through Calculo attestation
• Act as point of contact for facilitators and participants
• Ensure credit is awarded and provide evaluation results as required
• Initiate setup and publication of classes in the Learning Management System
• Identify improvement opportunities and implement procedural enhancements
• Prioritize daily work across multiple projects and stakeholders
• Identify and resolve or escalate challenges, including technology issues during classes
• Oversee the activities of the Learning Support Liaison

Talent Services L&D Associate – Americas Learning Delivery Associate

• Analyze course logistical requirements and determine appropriate facilities for in-person learning
• Collaborate with delivery team members on delivery plans
• Coordinate and oversee Learning Support Liaison activities for in-person classes
• Confirm virtual and in-person classroom setup with onsite resources, producers, or Learning Support Liaisons
• Review and reconcile class rosters against final attendance to ensure accurate credit awarding
• Counsel facilitators on credit-awarding processes through Calculo attestation in a highly regulated environment
• Act as point of contact for facilitators and participants
• Ensure credit is awarded and provide evaluation results as required
• Initiate class setup and publication in the Learning Management System
• Identify improvement opportunities and implement procedural enhancements with Delivery leadership
• Prioritize daily work while managing multiple projects and stakeholders
• Identify, assess, resolve, or escalate challenges and potential issues
• Oversee the activities of the Learning Support Liaison