Learning and Development

• Complete structured onboarding to Travelers systems and protocols
• Gain exposure to Personal and Business Insurance claims of basic to moderate complexity
• Learn strategies for investigating, negotiating, and resolving claims
• Determine what happened, estimate damage, determine applicable coverage, and help customers through the claims process
• Observe Claim Professionals through desk work and ride-alongs with experienced employees
• Work with a designated manager/mentor through core assignments
• Develop customer service, analytical, and problem-solving skills
• Complete challenging and meaningful project work
• Perform other duties as assigned

Claim Professional Development Program Intern

• Coordinate and deliver training courses required by DSV and the client
• Develop and conduct role-specific competency training in systems and leadership development
• Provide ongoing support to employees in training areas
• Orient new associates and provide refresher training on site policies
• Monitor, measure, and report staff training and development plans and achievements
• Facilitate shift training on operations, quality, standards, and procedures
• Implement and plan on-the-job training programs and courses
• Conduct and supervise employee training and development programs
• Enter all training information into the database
• Ensure quality and training programs meet regulatory, DSV, and client requirements
• Keep site programs audit-ready for ISO and 5-Star requirements
• Maintain equipment and materials needed for training delivery and measurement
• Develop and implement staff training and development strategies and measurement systems
• Maintain equipment operator certifications, validations, and training files
• Issue certification cards, ID badges, and safety cards
• Answer associate questions and coordinate with management and operations
• Evaluate associate skill levels and provide retraining on updates
• Maintain accurate staffing changes, databases, training files, forms, orientation packets, and safety packets
• Complete tasks assigned by the Management Team

Senior Training Specialist

• Own, revamp, and relaunch RZR Academy as a globally consistent onboarding experience
• Redesign onboarding architecture, sequencing, delivery formats, and regional adaptations
• Build or source onboarding content covering RZR’s business, culture, products, technology, tools, policies, and role-specific tracks
• Create 30/60/90-day new-hire experiences with check-ins, milestones, and manager touchpoints
• Automate onboarding delivery through LMS and HR technology integrations
• Measure onboarding effectiveness through retention, readiness, alignment, completion, satisfaction, feedback, and performance data
• Design and launch first-time manager and new-manager onboarding programs
• Create recurring manager learning sessions and manager capability assessments
• Build a quarterly Manager Effectiveness Index using 360 data, engagement signals, and performance outcomes
• Partner with global People Partners on targeted manager interventions
• Design leadership development and succession-readiness programs
• Facilitate leadership workshops, offsites, and development conversations
• Build and manage the annual global L&D calendar and learning content library
• Develop performance management and People-process training
• Partner with functional heads to identify skill gaps and design custom training
• Support Sales and GTM enablement programs
• Own Kirkpatrick Level 1–3 measurement, dashboards, quarterly reports, surveys, and follow-ups
• Evaluate and recommend an LMS or learning platform and manage content-authoring tools
• Ensure digital delivery for asynchronous and remote learners across time zones

Learning and Development jobs in Nevada

Claim Professional Development Program Intern

Senior Training Specialist

Senior Learning & Development