Loan Specialist

• Service mortgage accounts to ensure all bankruptcy activities comply with state and federal laws and investor, insurer, agency, and company guidelines
• Review files to ensure bankruptcy time frames are met
• Manage bankruptcy proceedings on assigned cases by interacting with mortgagors, attorneys, investors, insurers, trustees, appraisers, and other involved parties
• Monitor bankruptcy proceedings, records, time frames, and system/database activities
• Follow up on outstanding requests and telephone calls from internal and external partners
• Audit accounts for expense compliance and proper application to the system of record
• Research questionable loan items, including payment application and notification
• Manage exception reporting to minimize risk

Loan Servicing Specialist – Bankruptcy

• Complete preliminary and final loan balance loss analysis reconciliation at loan liquidation
• Reconcile REO and claim funds received to outstanding loan balances according to investor guidelines
• Complete balance reconciliation between outstanding balances and REO/claim funds received
• Complete all loss analysis within the required SLA
• Refer files for supplemental claims as required
• Act as a team resource and subject matter expert
• Respond to client questions pertaining to loss analysis activity
• Complete default step codes and tasking

Senior Default Loan Servicing Specialist

• Service mortgage accounts to ensure claim payments are processed in compliance with state and federal laws and Investor, Insurer, Agency, and company guidelines
• Monitor loans to ensure required milestones are met
• Complete claim posting activities by interacting with attorneys, investors, insurers, and other parties involved with claim payments
• Meet quality assurance metrics
• Follow departmental and business policies
• Prioritize allocated work for timely and accurate resolution
• Follow up on outstanding requests from internal and external partners
• Monitor exception reporting to minimize risk
• Establish and maintain team collaboration, accountability, operational excellence, and customer service