Loan Specialist

• Handle transactions, processes, and maintenance for loans within the Bank’s portfolio
• Work with customers, loan operations, lenders, and management to process renewals, modifications, payments, payoffs, and charge-offs accurately and efficiently
• Book new loans into the Bank’s core software with accurate amounts, dates, interest rates, parties, classifications, codes, and related information
• Post and reverse transactions, resolve unposted transactions, process charge-offs, and assist with wires and other transactions
• Manage loan documents and records, including reviewing, verifying, scanning, importing, filing, retaining, and securing documents
• Maintain loan files for renewals, modifications, extensions, updates, accounting, and documentation
• Provide customer service for payments, billing, credit reports and disputes, and payoff quotes
• Process collateral recordation and releases, paid-out loans, non-accruals, coding changes, and escrowed tax and insurance disbursements
• Maintain and service loans involving delinquency, bankruptcy, or other legal proceedings
• Review and maintain contracts, signatures, insurance, collateral, terms, renewals, modifications, payoffs, and delinquency documentation
• Monitor and analyze loan production, quality control, and related trends to help management identify risks, efficiencies, concerns, and compliance matters
• Maintain reports of loan maintenance and review activities and findings
• Assist with report preparation and verification
• Follow information security, confidentiality, Bank Secrecy Act, Anti-Money Laundering, Red Flags, Consumer Privacy, Fair Lending, lending law, and other applicable requirements
• Participate in training and policy updates
• Work scheduled and other needed hours at designated locations; assist management and other team members as directed
• Provide consistently positive, effective, and helpful service to internal and external customers

Loan Servicing Specialist

• Maintain escrow accounts administered by the loan servicing group
• Receive and provide escrow analysis in accordance with RESPA, HUD, and FHA guidelines
• Audit tax, flood, hazard, and other escrow vendors
• Complete escrow processing, including timely payment of taxes and insurance, customer statements, and annual analysis
• Complete escrow research requests
• Monitor and track flood insurance for escrowed loans
• Apply and enforce compliance and regulatory matters
• Communicate with customers regarding escrow questions
• Investigate and clear outages on general ledger accounts
• Ensure accuracy and integrity of escrow trailers on loans
• Process private mortgage insurance (PMI) waivers and payments
• Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices
• Identify and support process improvements and apply disciplined change management practices
• Track time and work overtime for hours exceeding 40 per week when applicable

Loan Specialist jobs in Tennessee

Loan Servicing Specialist

Loan Servicing Escrow Specialist