Logistics Specialist

• Monitor and track active shipments throughout afternoon hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Logistics Account Specialist

• Monitor and track active shipments throughout afternoon hours, maintaining real-time visibility and service performance
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues
• Update customer portals, systems, and shipment records accurately and timely
• Coordinate pickup and delivery appointments and ensure customer requirements are met
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions
• Handle customer inquiries and complaints, providing timely solutions and follow-up
• Prepare and distribute overnight reports, communicating critical updates and exceptions to overnight and daytime operations teams
• Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders