Manager

• Oversee the overall operation of the automotive center
• Manage risk management, teammate development, client metrics, production, and administration
• Reward, recognize, and retain talented teammates
• Monitor current financial performance metrics
• Review previous month’s financial metrics to identify opportunities and trends
• Ensure vehicles are repaired thoroughly, safely, and profitably according to Protech’s Standard Operating Procedures, insurance partners, and industry guidelines/standards

Automotive General Manager

• Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services
• Manage, coach and mentor Relationship Managers and other assigned staff members
• Ensure staff awareness of and compliance with internal and external policies and procedures
• Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance
• Maintain administrative, operational and risk management support for the Unit
• Participate in revenue-generating efforts as assigned
• Develop and maintain key internal and external relationships related to revenue growth
• Collaborate to implement the strategic plan
• Represent the Unit or Division on enterprise-wide projects and initiatives
• Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
• Adhere to risk and regulatory standards, policies and controls
• Design, implement, maintain and enhance internal controls to mitigate risk
• Identify risk-related issues needing escalation to management
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain internal control standards and implement audit and regulatory findings
• Complete other related duties as assigned

GCM Unit Manager III

• Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services
• Manage, coach and mentor Relationship Managers and other assigned staff members
• Ensure staff awareness of and compliance with internal and external policies and procedures
• Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance
• Maintain administrative, operational and risk management support for the Unit
• Participate in revenue-generating efforts as assigned
• Develop and maintain key internal and external relationships related to revenue growth
• Collaborate to implement the strategic plan
• Represent the Unit or Division on enterprise-wide projects and initiatives
• Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
• Adhere to risk and regulatory standards, policies and controls; design, implement, maintain and enhance internal controls
• Identify risk-related issues requiring escalation to management
• Promote an environment supporting belonging and reflecting the M&T Bank brand
• Maintain internal control standards and implement audit and regulatory findings
• Complete other related duties as assigned
• Provide coaching, feedback and reinforcement; delegate tasks and projects; establish expectations and support individual development
• Analyze and monitor progress and results and take appropriate measures as required
• Manage a typical scope of up to 6,500 accounts or 10+ staff members

• Provide in-person and telephonic Medical Case Management to injured workers
• Collaborate with patients, families, physicians, healthcare providers, employers, referral sources, attorneys, clients, and coworkers
• Use medical and nursing knowledge to discuss treatment plans and alternate treatment plans with physicians
• Assess, plan, implement, and evaluate patient progress
• Evaluate treatment plans for appropriateness, medical necessity, and cost effectiveness
• Attend doctors’, healthcare providers’, home, and occasionally attorneys’ visits
• Attend hospital and long-term facility discharge planning conferences
• Conduct home visits for initial evaluations
• Negotiate delivery of durable medical equipment and nursing services
• Manage a caseload of workers’ compensation injured workers within a defined jurisdiction
• Travel locally up to approximately 60% of the work week/month and potentially travel overnight
• Perform additional duties as required

Medical Case Manager I

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure shop throughput, production quality and efficiency
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure repairs meet Crash Champions and I-Car quality standards
• Ensure repairs are billed accurately and correctly and back-of-shop PPE protocol is upheld
• Complete shop payroll and staffing processes and manage staff PTO, vacation, or leave
• Manage daily production flow and communicate with Body Technicians, Collision Estimator, and Parts Managers
• Write DRP complaint estimates as needed, update estimates, and lock final estimates
• Interview, hire, coach, and develop teammates

General Manager

• Lead, develop, and manage production teams while fostering a positive and collaborative work environment
• Promote employee engagement, accountability, and professional development
• Build strong working relationships across departments and with external partners
• Communicate clearly and effectively, both verbally and in writing
• Collaborate with leadership and operational teams to achieve company objectives
• Build consensus and maintain strong customer and vendor relationships
• Direct daily production operations and personnel scheduling
• Coordinate logistics and workflow to maximize efficiency and productivity
• Monitor facility performance and implement operational improvements
• Ensure compliance with company policies, safety procedures, and operational standards
• Oversee budgeting, cost control, capital expenditures, and financial performance
• Maintain accurate operational records, files, and reports
• Manage confidential business information responsibly
• Ensure product quality consistently meets established standards
• Identify process improvement opportunities and implement effective solutions
• Drive continuous improvement initiatives throughout the facility
• Perform basic mechanical troubleshooting and coordinate repairs or maintenance as necessary
• Support operational uptime and equipment reliability

Wood Yard Manager

• Oversee all daily operations of the wood processing facility
• Lead, develop, and manage production teams
• Foster a positive and collaborative work environment
• Promote employee engagement, accountability, and professional development
• Build working relationships across departments and with external partners
• Communicate clearly and effectively, verbally and in writing
• Collaborate with leadership and operational teams to achieve company objectives
• Build consensus and maintain customer and vendor relationships
• Direct daily production operations and personnel scheduling
• Coordinate logistics and workflow to maximize efficiency and productivity
• Monitor facility performance and implement operational improvements
• Ensure compliance with company policies, safety procedures, and operational standards
• Oversee budgeting, cost control, capital expenditures, and financial performance
• Maintain accurate operational records, files, and reports
• Manage confidential business information responsibly
• Ensure product quality meets established standards
• Identify process improvement opportunities and implement solutions
• Drive continuous improvement initiatives throughout the facility
• Perform basic mechanical troubleshooting and coordinate repairs or maintenance
• Support operational uptime and equipment reliability

• Lead, develop, and manage production teams while fostering a positive and collaborative work environment
• Promote employee engagement, accountability, and professional development
• Build strong working relationships across departments and with external partners
• Communicate clearly and effectively, verbally and in writing
• Collaborate with leadership and operational teams to achieve company objectives
• Build consensus and maintain strong customer and vendor relationships
• Direct daily production operations and personnel scheduling
• Coordinate logistics and workflow to maximize efficiency and productivity
• Monitor facility performance and implement operational improvements
• Ensure compliance with company policies, safety procedures, and operational standards
• Oversee budgeting, cost control, capital expenditures, and financial performance
• Maintain accurate operational records, files, and reports
• Manage confidential business information responsibly
• Ensure product quality consistently meets established standards
• Identify process improvement opportunities and implement effective solutions
• Drive continuous improvement initiatives throughout the facility
• Perform basic mechanical troubleshooting and coordinate repairs or maintenance as necessary
• Support operational uptime and equipment reliability