Manager

• Manage video projects from assignment through completion
• Track deadlines, revisions, and deliverables
• Perform QA on completed videos, including pacing, captions, audio, transitions, branding, and formatting
• Provide clear, actionable revision feedback to video editors
• Conduct introductory calls with prospective clients
• Maintain organized project workflows and communication across the team

Creative Services Manager

• Liderar a los Field Force Managers de los siete mercados y, a través de ellos, a las estructuras de supervisores y fuerza de campo de cada país
• Ser el punto de contacto directo del Gerente de Trade Marketing del cliente y traducir su estrategia regional en planes de ejecución por mercado, con calendario, cobertura, recursos y responsables definidos
• Construir y sostener el calendario regional de promociones y activaciones, y estandarizar rutas, frecuencias y estándares de ejecución en el punto de venta
• Mantener un ciclo constante de visitas de campo y reuniones de seguimiento en los siete mercados
• Consolidar la data de la región y presentar al cliente una lectura analítica del desempeño, con alertas tempranas y propuestas de corrección
• Desarrollar al equipo gerencial a tu cargo: objetivos, evaluaciones, planes de formación y sucesión
• Administrar el presupuesto regional del proyecto y velar por la eficiencia de la operación

Regional Field Force Manager

• Provide first-level escalation management for customer issues jeopardizing Cohesity’s business relationships with key customers
• Coordinate cross-functionally and externally with customers, partners, Sustaining and Development Engineers, Product Management, Site Reliability Engineers, and Account Teams
• Route, lead, and/or manage programmatic resolution of customer issues
• Triage issues and identify the appropriate ownership for progress and resolution
• Engage and lead geographically dispersed teams in developing and executing action plans
• Communicate status effectively to executive staff, sales teams, and customers
• Ensure teams follow clearly established action plans and meet established SLAs
• Lead complex customer situations and coordinate Cohesity resources
• Identify systemic and pervasive product or process issues and drive preventive actions
• Maintain and expand understanding of Cohesity products and business applications
• Report to the program Geo lead and collaborate with Engineering, Product Management, Customer Support, Professional Services, and customer-facing teams

Case Escalation Manager

• Manage a defined portfolio of partners as the primary contact for service delivery matters
• Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints
• Develop relationships with partner stakeholders across operational and leadership levels
• Analyze partner performance and business trends to inform engagement strategies
• Ensure partners meet HP service delivery standards, SLAs, and compliance requirements
• Monitor performance metrics and drive continuous improvement
• Support resolution of service delivery issues and escalations
• Guide partners toward proactive and predictive service delivery models
• Enable partners on HP service delivery programs, tools, and platforms
• Promote adoption of HP services, including telemetry-based solutions, MPS, and Premium+
• Support onboarding, renewals, and ongoing partner readiness activities
• Ensure partners maintain required certifications and capabilities
• Collaborate with HP sales, channel, supply chain, and technical teams
• Provide service delivery expertise on partner deals and initiatives
• Align internal stakeholders to improve partner and customer outcomes
• Track KPIs including customer and partner satisfaction, SLA compliance, operational performance metrics, and program adoption rates
• Deliver insights and recommendations to improve partner performance and experience

Partner Service Delivery Manager

• Manage a defined portfolio of partners as the primary contact for service delivery matters
• Establish regular engagement cadence, including virtual business reviews and operational checkpoints
• Develop relationships with partner stakeholders across operational and leadership levels
• Analyze partner performance and business trends to inform engagement strategies
• Ensure partners meet HP service delivery standards, SLAs, and compliance requirements
• Monitor performance metrics and drive continuous improvement
• Support resolution of service delivery issues and escalations
• Guide partners toward proactive and predictive service delivery models
• Enable partners on HP service delivery programs, tools, and platforms
• Promote adoption of HP services, including telemetry-based solutions, MPS, and Premium+
• Support onboarding, renewals, and ongoing partner readiness activities
• Ensure partners maintain required certifications and capabilities
• Collaborate with HP sales, channel, supply chain, and technical teams
• Provide service delivery expertise on partner deals and initiatives
• Align with internal stakeholders to improve partner and customer outcomes
• Track and manage KPIs including customer and partner satisfaction, SLA compliance, operational performance, and program adoption
• Deliver insights and recommendations to improve partner performance and experience