Manager

• Develop and manage the authorized service provider network throughout Latin America and the Caribbean
• Support Sales in advancing new business opportunities and sustaining existing accounts through exceptional customer support
• Provide technical troubleshooting support to service providers, dealers, and end users regionwide
• Serve as a responsive technical resource by phone when working from the home office, guiding customers and the service network to fast resolution
• Perform in-field equipment service, evaluations, and startups as needed
• Deliver technical training on Alto-Shaam products and support trade shows
• Manage and resolve field service issues raised by end users, service agencies, dealers, and sales/service representatives
• Own the regional spare parts strategy, improving fill rate, order-to-ship time, and other key parts metrics in developing markets
• Comply with all quality, safety, and company policies and procedures
• Remain flexible and team-oriented, taking on additional duties as needed to meet the varied demands of the region
• Report directly to the VP of Canada/Latin America, with a dotted-line relationship to the Director of North America Field Service Network

Regional Service Manager – Latin America

• Oversee the rollout of Edify Academy in operational and pilot countries
• Support onboarding of teachers and leaders
• Lead development of program improvements in curriculum, assessment, online delivery, in-person mentoring/facilitation, and monitoring and evaluation
• Support other Edify teacher training programs after Edify Academy is established
• Incorporate Edify Academy lessons into other teacher training programs
• Familiarize with and implement Edify’s Global strategy
• Supervise Program Coordinators in LATAM operational countries implementing Edify Academy
• Revise curriculum and integrate a biblical worldview into course content
• Incorporate user feedback to improve lesson quality
• Update assessments to promote higher-level learning
• Improve course flow and simplify content
• Use the proprietary LMS to update courses
• Monitor teacher engagement using reports and data
• Troubleshoot completion barriers with Program Coordinators and target a minimum 80% completion rate
• Review final module and course scores for engagement quality
• Set up registration and onboarding processes
• Establish communication channels and document repeatable procedures
• Train new Program Coordinators in marking, monitoring and evaluation, and participant communication
• Manage current Program Coordinators through weekly review meetings, marking-quality reviews, user-feedback integration, and participant touchpoints
• Synthesize key learning and accomplishments quarterly

Manager jobs in Latin America

Regional Service Manager – Latin America

Teacher, Online Learning Manager