Manager

• Lead the preparation of commercial proposals for digital solutions customers
• Assess and manage risk from both legal and commercial perspectives, including pricing strategy
• Coordinate with sales teams to drive opportunities from proposal through to approval
• Secure required internal approvals and document all acceptances to ensure audit readiness
• Partner with cross-functional stakeholders to deliver competitive, compliant bids
• Serve as the commercial quarterback for digital solution opportunities across the US, Mexico, and Brazil
• Assemble cross-functional teams and manage commercial proposals
• Ensure all bids are properly vetted and approved

Senior Commercial Manager

• Serve as ECM Service Manager for ECMaaS and ZBOX applications in LATAM and ZNA/Canada
• Act as the main contact for LATAM and ZNA/Canada clients
• Consolidate and coordinate regional demand to drive growth and expansion
• Manage small-medium ECMaaS and ZBOX work orders
• Support large platform projects, including platform upgrades
• Administer the ZBOX platform and applications
• Oversee IT support service delivery, SLAs, production stability, changes, security, compliance, and customer satisfaction
• Lead business communications for incidents, change freezes, escalations, and new opportunities
• Prepare monthly reports and conduct monthly service reviews
• Identify and implement service and support-process improvements
• Coordinate disaster recovery planning, testing, communications, and service restoration
• Ensure provider regulatory compliance and support audits
• Use approved AI tools for requirements review, summaries, incident analysis, reporting, documentation checks, and change-sensitivity analysis
• Maintain ZBOX availability and raise support tickets with the Box partner for Box SaaS incidents
• Collaborate with Zurich teams and third-party vendors as an independent contributor

ECM Service Manager

• Contribuir a la estrategia de rentabilidad de clientes empresariales en coordinación con equipos de atención directa
• Desarrollar e implementar modelos analíticos para establecer esquemas de pricing granulares y precisos
• Detectar oportunidades de rentabilización de clientes mediante el manejo avanzado de datos
• Diseñar incentivos ligados a pricing y dar seguimiento a su desempeño
• Asegurar la calidad y oportunidad de la información para decisiones de rentabilidad
• Colaborar con Finanzas en la implementación del modelo de RoRC y en cambios al modelo de rentabilidad
• Actuar como stakeholder en desarrollos de SDA vinculados a datos y rentabilidad
• Atender consultas de la red comercial sobre gestión de rentabilidad y modelos de precios
• Desarrollar una visión integral de la rentabilidad para segmentos de empresas, gobierno, auto e hipotecario
• Transformar grandes volúmenes de datos en inteligencia estratégica y acompañar a los liderazgos en el cumplimiento de metas

Manager Estrategia y Rentabilidad

• Oversee scientific operations workstreams, ensuring deliverables meet quality and timeline expectations
• Manage site engagement efforts and maintain strong relationships and clear communication between clinical trial sites and ICON teams
• Lead and mentor a team of site engagement professionals through study initiation, conduct, and closeout
• Collaborate with clinical operations and project management teams to align site engagement strategies with study goals
• Identify and address site concerns and provide solutions to enhance site performance and trial success
• Drive initiatives to improve site satisfaction and retention
• Ensure compliance with Good Clinical Practice (GCP) and regulatory requirements

Manager, Site Engagement

• Diseñar y ejecutar el plan de expansión comercial hacia nuevas plazas
• Dar seguimiento a las plazas actualmente abiertas, particularmente Ciudad de México y Querétaro
• Realizar censos y análisis de mercado para evaluar el potencial comercial de nuevas ciudades
• Analizar clientes potenciales, competencia, tamaño de mercado y condiciones logísticas antes de cada apertura
• Identificar y perfilar el tipo de cliente objetivo en cada nueva plaza
• Coordinar el modelo comercial y logístico de cada punto de venta
• Trabajar de manera cercana con vendedores locales y proveedores externos de logística
• Dar seguimiento al desempeño comercial de cada plaza y proponer acciones de mejora
• Coordinarse con las áreas de Comercial, Compras, Administración y Gerencia General
• Identificar oportunidades de crecimiento y nuevas líneas de negocio en etapas posteriores
• Elaborar reportes de avance, resultados, oportunidades y riesgos para la Gerencia General

Gerente de Expansión, Comercial

• Planificar y liderar el trabajo del taller para garantizar un servicio excelente y eficiencia
• Apoyar al Service Manager y al Service Advisor en la organización y ejecución de la producción del taller
• Liderar equipos multifuncionales para entregar el servicio y la calidad acordados en el plazo prometido
• Instruir al equipo en métodos de trabajo seguros e identificar y mitigar riesgos de salud, seguridad y medio ambiente
• Planificar y coordinar pruebas e inspecciones de productos y procesos
• Implementar y supervisar acciones correctivas e iniciativas de mejora continua
• Explicar el plan de acción local y motivar al equipo para alcanzar los objetivos de negocio
• Asignar trabajo, revisar su finalización y tomar medidas correctivas sobre el desempeño
• Dar instrucciones y asesoramiento a colegas menos experimentados
• Diagnosticar y reparar equipos y sistemas, incluyendo mantenimiento preventivo y reparaciones de emergencia
• Programar horarios de trabajo a corto plazo
• Identificar y escalar incumplimientos de políticas, procedimientos y códigos de conducta
• Utilizar el sistema de comunicaciones internas para acceder a información específica

Workshop Manager – Segundo Turno

• Lead Oracle EPM client delivery workstreams across planning, budgeting, forecasting, and reporting initiatives
• Manage project scope, timelines, budgets, and deliverables while balancing multiple client priorities
• Translate business requirements into Oracle application design, configuration, and implementation activities
• Guide teams through system integration, testing, data conversion, and deployment support
• Coach junior team members through work review, feedback, and skill development
• Advise clients on process standardization, operating model improvements, and application usage
• Coordinate issue resolution, risk identification, and escalation paths across project phases
• Apply knowledge of Oracle E-Business Suite, Oracle CRM, and enterprise software integration
• Develop training materials and deliver user support to promote effective adoption of Oracle solutions
• Identify opportunities to improve technology implementation methods and delivery approaches
• Oversee multiple client activities within PwC's business application consulting practice
• Contribute to client objectives through practical problem solving and clear communication

EPM Manager

• Foster exceptional customer satisfaction through ownership of operational relationships, risk management, and SLA delivery
• Develop and nurture customer satisfaction by owning operational relationships and understanding local requirements
• Serve as the primary contact for operational issues, managing performance metrics, reporting, and communication
• Manage expense targets and performance goals for service delivery, implementing corrective actions
• Manage risk for low-risk projects and support timely, cost-effective SLA delivery across functions
• Lead teams for seamless service delivery and contribute to service delivery plans and custom solutions
• Support account delivery managers with difficult accounts and high-quality customer communications
• Measure and report KPIs, identify revenue opportunities, and ensure compliance with policies and regulations
• Drive alignment around business review meetings, reporting intervals, structures, and cadences
• Solve difficult and complex problems and manage projects independently
• Lead moderate- to high-complexity projects, deliver professionally written reports, and support operational and strategic plans

Customer Delivery Manager

• Dirigir la operación y estrategia de BRUKEN
• Responsabilidad total sobre el P&L de la unidad
• Desarrollar y ejecutar estrategias de crecimiento y expansión alineadas con los objetivos globales
• Liderar equipos de Ventas, Marketing, Operaciones y Finanzas
• Identificar oportunidades de mercado, analizar tendencias y desarrollar estrategias para capitalizarlas
• Construir y mantener relaciones con clientes clave, socios estratégicos y stakeholders
• Supervisar la gestión financiera y de recursos
• Gestionar y dar seguimiento a inventarios para LATAM
• Garantizar el cumplimiento de regulaciones, políticas y estándares locales y globales
• Gestionar crecimiento de ingresos, participación de mercado, rentabilidad, margen de beneficio, eficiencia operativa y reducción de costos

Business Unit Manager

• Lead Employee Services delivery across the Americas region
• Manage and develop a distributed team across multiple locations
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute global processes and standards with appropriate regional adaptation across the U.S. and Latin America
• Drive continuous improvement and implement service delivery enhancements with global teams
• Ensure accurate and timely employee data processing in SuccessFactors
• Drive adoption and consistent use of ServiceNow for case management
• Partner with HRIS and technology teams on system enhancements, automation, and AI-enabled solutions
• Collaborate with Centers of Excellence to align processes with policies and regulatory requirements
• Ensure operations comply with labor laws, company policies, and audit requirements
• Maintain and improve SOPs and knowledge base content
• Analyze service trends and performance data to recommend improvements
• Collaborate with global Employee Services leaders and contribute to the People Operations model

Manager jobs in Mexico