Manager

• Act as the single point of contact for customers and provide timely, satisfactory resolution of support-service concerns
• Maintain knowledge of assigned regions, coverage areas, product lines, and associated configuration installations
• Represent the direct access point to internal functions supporting customers
• Establish and maintain ongoing technical and business support for assigned customers
• Manage people, including staffing and performance development
• Execute policy and strategy using technical knowledge, analytical thinking, and experience
• Propose solutions for complicated manufacturing processes and interdependent production cycles
• Make decisions using internal and limited external sources
• Support less-experienced colleagues and lead small, low-risk projects
• Explain information, build team consensus, convey performance expectations, and handle sensitive issues

Senior Services Manager – Contract Performance Management

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns across assigned support services
• Maintain knowledge of assigned region, coverage area, or product lines and associated configuration installations
• Represent the direct access point to appropriate internal functions supporting the customer
• Establish and maintain ongoing technical and business support for assigned customers
• Manage staffing and performance development for direct reports
• Execute policy and strategy using technical discipline, analytical thinking, and technical experience
• Apply best practices and coordinate integration with other areas
• Analyze competition and market differentiators
• Propose solutions for complicated manufacturing processes and interdependent production cycles
• Use internal and limited external sources to make decisions
• Act as a resource for less experienced colleagues
• Lead small, low-risk projects
• Explain information and develop team consensus
• Convey performance expectations and handle sensitive issues