Member Service Representative

• Provide exceptional customer service to internal and external customers
• Obtain the release of vehicles located at body shops, other locations, and residences
• Perform office support functions as needed
• Understand client needs and offer solutions and support
• Potentially provide chat and email customer support
• Answer and place calls professionally
• Meet call-quality measures, including knowledge, professionalism, and timely follow-up calls
• Focus on call resolution using company resources to gather information and offer solutions
• Perform other duties as assigned

Member Service Representative – Part Time

• Provide exceptional customer service to internal and external Copart customers
• Provide inbound phone support to Copart Members throughout their membership
• Understand Copart practices and offer solutions and support
• Understand client needs and offer solutions
• Answer and place calls professionally
• Meet call quality and productivity expectations
• Focus on first-call resolution
• Use company resources to gather information and meet customer needs
• Perform other duties as assigned