Member Service Representative

• Process over-the-counter financial services, including deposits, withdrawals, loans, utility payments, money orders, credit card advances, foreign and domestic exchange, and cheque cashing
• Balance ATM, night deposits, and cash drawer transactions daily
• Resolve routine member account and deposit instrument problems
• Safeguard cash and negotiable items and prevent fraudulent transactions
• Meet balancing, outage, high-risk error, and daily work audit requirements
• Respond to member inquiries in person, by phone, and by email
• Use members’ financial situations to position relevant products and services
• Adhere to policies and procedures for risk management, confidentiality, security, and fraud prevention
• Communicate product and service information and secure sales
• Use fact-finding techniques to overcome objections and ask for sales
• Cross-sell credit union products and solicit new members
• Maintain current knowledge of products, services, policies, and legislation
• Collaborate with team members to achieve organizational and departmental objectives
• Participate in meetings, planning, training, and information-sharing initiatives
• Identify lending and wealth referral opportunities
• Retain and expand existing member relationships and pursue new business
• Represent the credit union in the community through professional and personal involvement

Member Service Representative I

• Provide financial service to existing and potential members
• Process deposits, withdrawals, loans, utility payments, money orders, credit card advances, foreign and domestic exchange, and cheque cashing
• Balance ATM, night deposits, and cash drawer transactions daily
• Resolve routine member account and deposit instrument problems
• Safeguard cash and negotiable items and prevent fraudulent transactions
• Meet balancing, outage, high-risk error, and daily work audit requirements
• Respond to member inquiries in person, by phone, and by email
• Use members’ financial situations to position products and services
• Adhere to policies and procedures for risk management, confidentiality, security, and fraud prevention
• Communicate product and service information and secure sales
• Cross-sell credit union products and solicit new members
• Maintain current knowledge of products, services, policies, and legislation
• Collaborate with team members and participate in meetings, planning, and training
• Identify lending and wealth referral opportunities
• Retain and expand existing member relationships and pursue new business
• Represent the credit union in community groups and activities
• Perform other tasks and responsibilities assigned by the supervisor