Navigator

• Guide patients and site staff through visit readiness, authentication, and real-time technical troubleshooting across care pathways
• Handle incoming inquiries via the cloud communications platform
• Address non-clinical requests and appropriately route clinical issues
• Coordinate specialist referrals and transmit complete documentation packages to regional health clinics
• Assist with booking diagnostic tests and confirm receipt
• Discuss navigation options with patients and route them accordingly
• Provide patients with clear and effective information and resources
• Capture all patient and case data appropriately in the provided software before closing cases
• Maintain objective, thorough, and precise documentation of patient interactions
• Protect confidential and protected health information
• Follow government-mandated and regulatory compliance protocols
• Perform other duties as assigned

Case Navigator

• Support Indigenous clients accessing the HART Hub by facilitating access to traditional healing and cultural wellness supports
• Provide on-site, culturally grounded care and relational support during appointments, visits, and periods of increased need
• Coordinate access to traditional healing, ceremony, and community-based cultural supports
• Support integration of Indigenous wellness approaches alongside clinical and harm reduction services
• Support integration of traditional medicines into clinical services and practices
• Liaise with Elders, Knowledge Keepers, and Traditional Healers
• Coordinate meetings, support needs, and safe transport of medicines or ceremonial materials
• Assist with ceremonies, cultural events, and traditional wellness activities
• Support capacity building in stages of life teachings and traditional medicines
• Coordinate referrals, scheduling, and logistics for traditional healing and cultural wellness supports
• Provide accompaniment, grounding, emotional support, and stabilization within role scope
• Support clients during appointments, care transitions, or moments of distress
• Assist clients in navigating the HART Hub while supporting safety, dignity, and choice
• Support de-escalation and stabilization using relational, trauma-informed approaches
• Collaborate with HART Hub staff on client care planning
• Participate in case discussions and team meetings
• Communicate client needs, preferences, and follow-up to the care team
• Complete required navigation and on-site support documentation
• Follow privacy, consent, and Indigenous data governance expectations
• Support program learning and quality improvement
• Perform other duties as assigned

Navigator jobs in Canada

Case Navigator

Traditional Healing Navigator