Navigator

• Facilitate patient/guest experiences by providing personal, professional, and compassionate service
• Schedule appointments
• Answer patient questions
• Organize medical information
• Coordinate services with care teams
• Support patients and help ensure a smooth and positive care experience
• Perform duties consistent with Mercy's mission, values, and Service Standards

Medical Navigator

• Conduct standardized intake screenings of rural residents to identify clinical, behavioral, and social care needs
• Initiate and manage closed-loop referrals across Hub partners using the Community Information Exchange and other digital systems
• Escalate emergencies immediately according to Hub policies and protocols
• Engage Medicaid beneficiaries, dually eligible residents, and high-need individuals through phone calls, field visits, and partner-site follow-ups
• Assist with appointment scheduling, care plan adherence, and service navigation
• Identify and resolve non-clinical barriers to care, including transportation, benefit or insurance enrollment, medication access, and digital access
• Lead warm handoffs and facilitate bidirectional coordination between residents and local partners
• Maintain an active caseload and track outreach attempts, referral statuses, and outcomes until services are complete or transitioned
• Organize and participate in joint outreach initiatives and represent community health programs at local events
• Track, aggregate, and report clinical, behavioral, and social care outcomes
• Assist the Program Director with dashboard metrics, KPIs, and outcome reports for the Rural Health Transformation Office and state partners
• Prepare Hub Board meeting materials, including agendas, metric dashboards, and meeting summaries
• Attend Leadership Board meetings to record actions and votes and support follow-up communications, documentation, and proposal preparation
• Support implementation, workflow execution, and reporting for the State-funded ToRCH Care program in Region 16
• Deliver community navigation, social care referral management, barrier mitigation, and resident engagement services across Adair, Macon, Knox, and Shelby counties

Lead Rural Navigator

• Conduct standardized screening and intake to identify clinical, behavioral, and social needs
• Document findings, referrals, and follow-up in the Community Information Exchange and other Hub-approved systems
• Manage closed-loop referrals and warm handoffs across healthcare and community partners
• Confirm service receipt, document outcomes, and re-engage residents when referrals or services are incomplete
• Engage Medicaid members, dually eligible residents, and other high-need residents through calls, field visits, community outreach, and partner-site follow-up
• Provide health education, care navigation, and reinforcement of care plans
• Help residents access primary care, behavioral health, women’s health and prenatal care, EPSDT services, chronic disease management, healthy homes services, home visiting, pharmacy services, telehealth, and non-emergency medical transportation
• Identify, prioritize, and resolve barriers involving appointments, transportation, medication access, benefits or insurance, food and nutrition, and digital access
• Own an assigned caseload and maintain structured follow-up until services are completed, needs are resolved, or care is transitioned
• Participate in Hub huddles, case reviews, and partner meetings
• Track and report outreach, screening, referral, and outcome data
• Escalate urgent clinical, behavioral health, or safety concerns to licensed staff or supervisors
• Maintain a visible community presence through outreach activities, partner-site engagement, and local events
• Work as a non-clinical navigator; do not diagnose, prescribe, or provide licensed clinical treatment

Navigator jobs in Missouri

Medical Navigator

Lead Rural Navigator

Program Navigator