Navigator

• Work under the direction of the Director of Business Development
• Cultivate referral relationships
• Manage assigned territory
• Complete patient assessments
• Make sales contacts
• Analyze referral and admission data from the assigned territory
• Collaborate with business development team members, including the Admissions Manager and admission staff
• Collaborate with nursing and other internal and external staff to facilitate referral conversion
• Provide feedback and recommendations for program development and quality improvement initiatives
• Address customer service, referral and admission processes, and patient and referral source satisfaction
• Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives

Clinical Navigator

• Maintain responsibility for patient referrals until admission to PAM Health
• Complete and document on-site, phone, or FAX pre-admission assessments
• Review medical records and assess pre-certification coverage and admission criteria
• Obtain payer pre-certification and recommend the appropriate level of care
• Orient and educate patients, families, referral sources, and community members about facility services
• Communicate daily with Admissions and facility CEOs to optimize census management and case-finding strategies
• Follow up on pending cases and medical denials
• Provide temporary market support during hospital openings, staffing transitions, census growth initiatives, and operational needs
• Support marketing strategies and growth in admissions and revenue across assigned facilities and markets nationwide
• Collaborate with Business Development Educators and local leadership on market action plans
• Present PAM Health hospitals and services to referral sources
• Identify, manage, and prospect referral sources using account management systems
• Participate in community events, business development meetings, and operational calls
• Educate referral sources about PAM Health programs and services
• Maintain provider relationships and assess rehabilitation/LTACH needs
• Schedule and provide educational in-services and presentations
• Coordinate facility tours
• Gather healthcare-provider information and market intelligence
• Assist with development of new programs and services
• Support onboarding, mentoring, and field training for business development and admissions team members
• Maintain pending-case logs, reports, territory plans, account-management systems, and resource libraries
• Provide updates on activities, operational barriers, and market trends
• Promote PAM Health’s mission and values while maintaining confidentiality, professionalism, safety, and customer service

• Work under the direction of the Director of Strategic Initiatives and Integration
• Complete patient preadmission assessments
• Complete pre-admission assessment updates
• Collaborate with business development team members, including the Admissions Manager and admission staff
• Collaborate with nursing and other internal and external staff
• Facilitate referral conversion

Navigator jobs in Pennsylvania

Clinical Navigator

Clinical Navigator

Clinical Navigator Evaluator