Network Operations

• Perform specialized maintenance and operations for mobile network and primary fixed-network systems
• Provide Level 2 and Level 3 support for corrective maintenance processes across TIM’s transport network
• Support the technical development of Level 1 monitoring and incident-handling teams
• Participate in monitoring and troubleshooting automation initiatives
• Diagnose and resolve simple and complex failures involving transport protection, routing, and resilience protocols
• Liaise with Level 3 Support, Engineering, OSS teams, and vendors as needed
• Perform interventions across access, aggregation, distribution, and core layers, as well as on routers, switches, UBB, Wi-Fi, and Metro Full IP MPLS networks
• Participate in projects, process improvements, tool development, and the acceptance testing of new solutions
• Prepare incident reports, analyses, and inputs for Solution Management
• Train Level 1 and Level 2 teams and align technical knowledge across the area

Network Operations Transport Professional – O&M Consultant

• Manage the operation and support of LAN, WAN, WLAN, and SD-WAN networks.
• Administer and monitor Aruba environments, including switches, access points, and Aruba Central.
• Lead technical teams, assigning activities and tracking performance and deliverables.
• Monitor key performance indicators, SLAs, incidents, and environment availability.
• Resolve critical issues and conduct root cause analysis.
• Coordinate projects involving the deployment, expansion, upgrade, and improvement of network infrastructure.
• Ensure documentation, standardization, and the implementation of security best practices.
• Manage vendors, partners, and contracts related to infrastructure.
• Collaborate with Information Security, Projects, Support, Sales, and other IT teams.
• Identify opportunities for improvement, automation, and technological advancement across network environments.

Network Operations jobs in Brazil

Network Operations Transport Professional – O&M Consultant

Network Operations Manager