Network Operations

• Monitor, analyze, and troubleshoot network problems within an operations center using network management and monitoring tools
• Monitor network alarm conditions to proactively identify and minimize disruption and impact to end users
• Perform root cause analysis and determine action plans for restoring customer services
• Coordinate with internal L3Harris teammates and external telecommunication partners to follow operational processes and improve restoration times
• Coordinate with the User Community, Field Services Group, and telecommunication partners for Break/Fix actions and Change Management activities
• Document Trouble Tickets and Change Requests for related activities
• Work in a 24x7 network control environment, including weekends and holidays
• Support short-term emergency evacuation to local or remote backup facilities

Associate, Network Control

• Provide first-level technical support and services for network infrastructure and application components
• Analyze, install, configure, maintain, and repair network infrastructure and application components
• Lead Network Operations Center support and service operations
• Resolve low/medium-complexity WAN, LAN, router, firewall, and security incidents through remote control and on-site client support
• Perform escalations and generate daily service tickets
• Support disaster recovery solutions and execute Severity/Crisis Management processes during outages
• Communicate with IT, management, vendors, clients, and other departments during planned or unplanned outages
• Implement and support VPN, Terminal Services, and Citrix remote-access solutions
• Monitor system alerts and notifications and investigate, track, and document nonfunctioning devices
• Perform hardware and software repairs and routine maintenance
• Investigate customer inquiries and provide accurate, timely responses
• Interface with client executives, technical representatives, UDT partners, and employees to maintain escalation processes and workflow
• Collaborate with clients and vendors to resolve technical problems and improve operations
• Participate in programs implementing changes to methods, systems, and procedures
• Participate in discovery sessions with prospects and customers to gather technical and functional requirements
• Maintain customer service-level agreement resolution and improve customer satisfaction
• Work with the Service Desk Dispatcher to route and escalate requests
• Enter service tickets, time, and expenses in UDT’s Professional Service Automation tool
• Design and deploy LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers, hubs, switches, UPSs, and other hardware
• Configure, test, and maintain LAN/WAN equipment and related services
• Identify, diagnose, and resolve network problems
• Manage network, server, and PC health for clients
• Manage existing and deploy new Windows Server, virtualization, mobile-device, mobile-platform, and desktop configurations
• Communicate corporate direction and service-impacting changes
• Select and implement security tools, policies, and procedures
• Monitor and maintain internal and external network security
• Create and maintain comprehensive network documentation

Network Operations jobs in Florida

Associate, Network Control

NOC Engineer I