Onboarding Specialist

• Own customer onboarding projects end-to-end from initial kickoff through technical setup, launch, and successful handover
• Manage multiple customer implementations simultaneously, prioritizing rigorously and maintaining customer accountability for actions and timelines
• Guide customers through standardized technical implementation processes and explain technical requirements to non-technical stakeholders
• Drive customer Proof of Concept projects with Account Executives, including success criteria, technical validation, stakeholder alignment, and customer engagement toward conversion
• Drive change management, internal communication strategies, and launch plans to increase user adoption
• Troubleshoot straightforward implementation challenges and collaborate with specialists on advanced support
• Recommend onboarding approaches based on customer goals and set expectations around timelines and responsibilities
• Collaborate with Sales, Customer Success, and the EMEA onboarding team
• Represent Hoxhunt in frequent face-to-face customer interactions, including on-site meetings and relationship-building activities
• Build and shape scalable onboarding processes for the APAC region
• Report to the Chief Customer Office in Singapore, with a dotted line to the Onboarding Lead and wider EMEA onboarding team
• Collaborate with Sales, Support, and Sales Engineering

Customer Onboarding Manager

• Own enterprise implementations and onboarding projects end-to-end, from planning and discovery through technical implementation and launch
• Coordinate customer stakeholders across business, IT, security, compliance, communications, and senior leadership
• Lead customer conversations around technical implementation and translate requirements between technical and non-technical stakeholders
• Define internal communication strategies and change management plans to drive user adoption
• Drive customer Proof of Concept projects with the Account Executive, including success criteria, technical validation, stakeholder alignment, and conversion
• Establish ownership, dependencies, timelines, and milestones and proactively drive project progress
• Collaborate with Sales, Customer Success, Sales Engineering, Product, Support, and the EMEA onboarding team
• Represent Hoxhunt in frequent face-to-face customer interactions, including on-site meetings
• Lead complex enterprise implementations in APAC and help shape scalable APAC implementation processes
• Report directly to the Chief Customer Officer in Singapore, with a dotted line to the Onboarding Lead and wider EMEA onboarding team

Onboarding Specialist jobs in Singapore

Customer Onboarding Manager

Strategic Onboarding Manager