Operations

• Lead all AMER logistics and warehousing operations across the US, Canada, and Latin America
• Oversee inbound logistics, port-to-warehouse destination activity, warehouse operations, and outbound transportation for B2B and B2C channels
• Partner with Japan Logistics on inbound transportation, shipment planning, lead times, capacity, risks, and issue resolution
• Coordinate with freight forwarders, customs partners, port providers, warehouse teams, 3PLs, and logistics partners
• Ensure stock is received, transferred, and made available accurately and on time
• Manage warehousing partners to deliver service, productivity, cost control, resilience, and flexibility
• Manage outbound transportation and On Time In Full performance across retail, distributor, eCommerce, and PlayStation Direct requirements
• Lead logistics and warehouse operations teams, managing performance and developing capability
• Establish governance, KPIs, reporting, escalation routines, and standardized metrics reviews
• Own monthly business reviews and annual partner review processes
• Drive continuous improvement, Lean culture, value stream mapping, waste removal, warehouse productivity, transport performance, and operational ways of working
• Collaborate cross-functionally with Planning, Commercial, D2C Operations, Finance, Customer Service, Operational Excellence, Transformation, and regional teams
• Input into the MRP process and communicate operational plans effectively

Explore Senior Manager, AMER Operations at Sony Interactive Entertainment. Review requirements and application details.

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